If you're using a relatively up to date version of Premier Pro then Google using proxies in Premier pro. it fires up encoder and reduces resolution to a more workable size, but when you export your finished work it encodes out to full resolutions ie. 4K.
Ring their main number 0333 400 9500. they pulled it from their site weeks ago but still getting deliveries. they had some delivered last Friday. you could be lucky and they may have some left.
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