4K Video - Poor Quality / intermittent staggering when played back

[Col@Medlow]

Hi Folks, I have been flying my new Mavic Pro for about 1 week and attempting to set up my camera for best quality video and would appreciate some experienced DJI and Mavic users advise (past experience with 3DR Solo / GoPro).
The Mavic video playback on my HP ProBook is very jerky / stops and staggers intermittently on settings - 4K-3840X2160 @ 24 & 25 fps / MP4 & PAL (I live in Australia). The playback through the DJI App is also jerky although I assume this to be normal.
I then reduced the video size to 2.7K-2720X1530 @ 25 fps, with all other settings the same, and the video quality is smooth (print screen settings attached).
Can anyone suggest what I may be doing wrong in setting-up camera for 4K videos or should I just stick with 2.7K?
P.S: the HD > Imaging Transmission setting is - Normal Mode.

 

[Anthony]

Are you using the supplied sd card or have you changed it ??

 

[Col@Medlow]

I am using the original SD card although can only download to my laptop using the cable attached to the mavic. Tried to insert the micro SD in an adaptor and download although the SD port on the laptop is not working.

 

[Col@Medlow]

I am using the original SD card although can only download to my laptop using the cable attached to the mavic. Tried to insert the micro SD in an adaptor and download although the SD port on the laptop is not working.

 

[Reed L]

If it's jerky then the pro book isn't making it. I'm not familiar with the pro book but you should try running the 4k video through your editor and then converting it first to see if can smooth out and still run and watch smooth 4K. Then if it's still jerky, take it back down to 2.7 or less if needed until it runs smooth. Because I load to YouTube, I run 1080 mostly because of the size of the files to upload. I'll run 4K sometimes but need to convert it to H264 to run smooth on my old laptop. If I don't convert, it jerks to death, but once I do, it's all good. Depending on the editor, you may need to lower the preview res in the small screen to watch and edit smoothly.

 

[Col@Medlow]

Thanks
I am new to editing video and will give it a go. What program do you use?

 

[4wd]

How are you viewing the video - have you downloaded it from the card?
USB2 connections aren't fast enough for 4K and even a USB3 card reader might be borderine - so playing from the card or USB from Mavic won't work properly.

If you have downloaded it, trying a different player might help, I actually find the Windows Media Player is pretty good but you can download free alternative e.g. VLC and thy will come with latest codecs hopefully.

 

[Brice LeCarre]

I am using the original SD card although can only download to my laptop using the cable attached to the mavic. Tried to insert the micro SD in an adaptor and download although the SD port on the laptop is not working.

Move your media on an external drive. That should improve playback a lot.

 

[Reed L]

Thanks
I am new to editing video and will give it a go. What program do you use?

I have Power Director and Adobe Premier. Both work fine but I've used power director for years so that's my go too. I've just started learning Adobe Premier.

 

[f3honda4me]

The problem is your laptop. Playing raw 4k footage takes a lot of power.

 

[Col@Medlow]

Thanks for all your help I'm just glad that the camera or gimbal was not causing the problem


Sent from my iPad using MavicPilots

 

[Boog0822]

Upload your video to YouTube and see how it plays on there.

Sent from my SM-N920P using MavicPilots mobile app