Asurion - Putting It To Use - Pics & Follow Up

[HelloNasty1]

Well, I have been testing boundaries (safely) and learning lessons. This one cost me my Mavic. Hit an upper tree branch 120-125ish up in sport mode. Could not react quick enough. I should not of been that close to tree tops, especially at that speed. Used the GPS on DJI 4.0 app to locate.

Have Asurion, filed the claim (no deductible). Got this, which I laughed at given the condition of Mavic and how hard to get. We shall see how well they handle and cover us Mavic owners.

Sent from my iPhone using MavicPilots

 

[BD0G]

Update on the regular please.

 

[HelloNasty1]

^ First update:
Still waiting on said email in above pic.


Sent from my iPhone using MavicPilots

 

[HelloNasty1]

For anyone who ordered Asurion through Amazon and want to follow up on a claim the number is 800-861-9387.
I called to find out how long until I get the email with return label and got transferred 3x until got to correct location. By the way it takes 24-48 hrs to receive return info.


Sent from my iPhone using MavicPilots

 

[Jake Galloway]

Good luck, Asurian seems to be a hit or miss. I had them cover my washer and it took two and half months to get it repaired, over the promised 5-7 business days.

 

[HelloNasty1]

Good luck, Asurian seems to be a hit or miss. I had them cover my washer and it took two and half months to get it repaired, over the promised 5-7 business days.

With Mavic that is a definite concern considering still limited supply. I have always had good luck with phones.

I went with them for the 2 year no deductible for $150. If it goes smoothly it is a better deal than DJI Refresh w/ initial cost + deductible + only 1 year.


Sent from my iPhone using MavicPilots

 

[HelloNasty1]

Update:

Sent from my iPhone using MavicPilots

 

[jerryflah]

Any follow up??

 

[HelloNasty1]

Any follow up??

Waiting on shipping label. It's just now been 24 hours.


Sent from my iPad using MavicPilots

 

[HelloNasty1]

Basically within 24 hrs I received the instructions and the UPS shipping label. Now the real test, make sure they cover and how long it takes to get to me.

Sent from my iPhone using MavicPilots

 

[thetechknow]

Did you purchase your Mavic from Amazon? What info was required to file your claim?

 

[HelloNasty1]

Did you purchase your Mavic from Amazon? What info was required to file your claim?

Purchased Mavic from NewEgg and Asurion through Amazon. Need Asurion order number and Mavic model number. Was pretty basic process so far.


Sent from my iPhone using MavicPilots

 

[RallySoob]

Thats neat, i seen a company called drone world offering a simular service but they claim to use their own in house technicians instead of sending it back to dji for repair which sounded crazy to me but they asked like 200+ for it i believe. I ended up going with refresh and glad i did after experiencing dji's revamped customer service. They have been great to me so far

 

[HelloNasty1]

Thats neat, i seen a company called drone world offering a simular service but they claim to use their own in house technicians instead of sending it back to dji for repair which sounded crazy to me but they asked like 200+ for it i believe. I ended up going with refresh and glad i did after experiencing dji's revamped customer service. They have been great to me so far

Mine is a total loss, 2 completely broken arms, 1 cracked arm, camera & gimbal completely torn off, and all propellers. That's only the visual, it was a violent crash. Good times, LOL.


Sent from my iPhone using MavicPilots

 

[generaltso]

Definitely keep us posted on the progress. If Asurion declares it a total loss, they're supposed to issue you an Amazon gift card for $1149 ($999 for the Mavic plus $150 for the Asurion coverage). You should be able to use that to purchase a new one from DJI's Amazon store (or any other Amazon reseller).

 

[HeliFreak]

The only thing Asurion wouldn't cover is a lost/sunken drone right?

 

[generaltso]

The only thing Asurion wouldn't cover is a lost/sunken drone right?

In theory. But I think HelloNasty is the first one to try a claim, so we shall see.

 

[HelloNasty1]

Definitely keep us posted on the progress. If Asurion declares it a total loss, they're supposed to issue you an Amazon gift card for $1149 ($999 for the Mavic plus $150 for the Asurion coverage). You should be able to use that to purchase a new one from DJI's Amazon store (or any other Amazon reseller).

I do not see the $150 being paid back? But that would great too!

https://www.amazon.com/Asurion-Year...&qid=1484921863&sr=8-1&keywords=asurion+drone

I'm shipping it out today.

 

[generaltso]

I do not see the $150 being paid back? But that would great too!

That's what I was told when I called Asurion for clarification. But I guess we won't really know until you do!

 

[noone]

It seems like you could use your Purchase Protection benefits on your credit card (such as American Express), to reimburse you for accidents that occur within the first 90 days of purchase. I'm not sure why DJI Care Refresh or Home Insurance riders or 3rd party insurance is really needed, but that's just me and since I personally don't think its worth it.