Asurion Protection Plan?

Discussion in 'General Discussions' started by generaltso, Nov 8, 2016.

  1. generaltso

    generaltso Well-Known Member

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  2. CaminDFW

    CaminDFW Member

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    I wonder if it covers water damage?
     
  3. CCDD

    CCDD Well-Known Member

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    I'd like to see the contract. Who pays for the s/h to and from repair center?? What's the maximum amount of time you'll be without your bird should it need to be sent in? If they sit on it for 2 months or more waiting on parts availability, its worthless.
     
  4. generaltso

    generaltso Well-Known Member

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    It does cover water damage and they pay for shipping both ways. I'll see what other terms and conditions I can find.
     
  5. F6Rider

    F6Rider Well-Known Member

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    If that is the case then it is a better deal than DJI's plan. Let us know what you find out. Says it is fully transferable so if you get a Mavic Pro 2 it will be covered. Even covers the controller and if they can't fix it they will issue an Amazon gift card for full replacement. Contract is mailed to you directly after purchase with a full 30 day refund. Seems they insure all major brands of cell phones from the carrier as well as tablets, checked with the BBB and they have a AAA rating, you can check them out here. AT&T Cell Phone Replacement | Phoneclaim.com
     
    #5 F6Rider, Nov 8, 2016
    Last edited: Nov 8, 2016
  6. F6Rider

    F6Rider Well-Known Member

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    I did some research and it seems this is legit, a well regarded company with good reviews and high credit and consumer rating. $149 for 2 years is very good, and covers repair or full replacement for just about anything, no deductible, free shipping to and from, and covers total loss (unlike DJI) Must be purchased within 30 days of receiving your drone, even covers manufacturer defects.
     
  7. generaltso

    generaltso Well-Known Member

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    I just called their customer service and asked some questions. They said that typical turn around time for items that are repairable is 10 days or less, but they don't guarantee that in their terms and conditions. If it's not repairable, they will issue you an Amazon gift card for the full purchase price of the drone AND the full purchase price of the protection plan. So that would total $1150 for a Mavic for you to purchase another one and another protection plan.

    They don't actually fix anything in-house. They have contracted service centers for each type of item, so you would likely send a Mavic to a service center that specializes in drones. He couldn't tell me who that would be though.

    Seems too good to be true, but Asurion has been insuring cell phones through carriers for years and generally gets great reviews.
     
  8. generaltso

    generaltso Well-Known Member

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    I think "transferable" means that it can be transferred to a different person if you sell the covered item. I don't think it can be transferred to a different item like a Mavic 2.
     
    quesoburgesa, moocows42 and F6Rider like this.
  9. tonytafarella

    tonytafarella Active Member

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    This looks pretty good! I just bought the DJI refresh plan, I wonder if I can get it refunded?


    Sent from my iPhone using MavicPilots
     
  10. generaltso

    generaltso Well-Known Member

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    I believe that DJI will only refund their Refresh plan if you return the drone. Would be easy enough for a Phantom, but definitely not worth returning the Mavic since there's no telling when another one would ship.
     
  11. CCDD

    CCDD Well-Known Member

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  12. generaltso

    generaltso Well-Known Member

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    I'm not sure I'd go that far (yet). Those reviews are for generic toy coverage provided by Canopy, which has since been bought by Asurion, which is why those reviews came over. But even with that being said, it shows a review rating of 4 out of 5 stars with 332 reviews. Some say it's a waste of money and others say it's the best thing ever.
     
  13. CCDD

    CCDD Well-Known Member

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    95% of my flying is over water, if I were able to locate the bird and send it in for repair, are they going to honor the coverage or exclude for water damage?
     
  14. generaltso

    generaltso Well-Known Member

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    The plan covers water damage. More than likely, a fully submerged Mavic would be exchanged for an $1150 Amazon gift card.
     
  15. CCDD

    CCDD Well-Known Member

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    Where are you reading this information from, I was unable to locate it?
     
  16. generaltso

    generaltso Well-Known Member

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    I called them. Their number is 1-866-551-5924 if you want to double check.
     
  17. tonytafarella

    tonytafarella Active Member

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    Doesn't sound too solid to me. I don't want to have to fight them to fix it


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  18. generaltso

    generaltso Well-Known Member

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    I'm not trying to convince anyone. That's why I started this thread....to see if anyone has any experience with them.

    I'm going to give it a shot. But I guess I won't really be able to report much unless I do end up crashing my Mavic. Hopefully, that doesn't happen until a potential replacement is readily available on Amazon or the gift card won't do much for me.
     
  19. tonytafarella

    tonytafarella Active Member

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    Good luck fellow mavic pilot :) we appreciate the info either way


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  20. F6Rider

    F6Rider Well-Known Member

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    Well, considering how bad DJI CS is I wouldn't be surprised if they don't try to find any possible reason not to repair or replace your quad if you crash it. Everyone is acting like they will be any better than other company's.
     
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