Bad camera sensor

Discussion in 'Mavic Pro Help' started by lucan, Nov 2, 2016.

  1. lucan

    lucan Member

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    Got my Mavic yesterday. This is my 5th DJI bird as well as Osmo. Straight out of the box the camera has a giant piece of dust right in the middle of the sensor. Bummer... Flew it 3 times.
    Now I am waiting on DJI LA to open so I can start Jumping through their hoops.
     
  2. 4wd

    4wd Well-Known Member

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    You might just try tapping the camera sharply (while holding it)
    With other small cameras which have inaccessible sensors this has worked for me a couple of times.
    Something like a pencil flicked against the body I'm thinking.
    With luck a loose speck will stay off the screen if it does seem to go away.
     
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  3. lucan

    lucan Member

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    thanks, but i want another unit... I spend way too much with DJI to be smacking around the camera... Have you seen one yet? The camera is frickin' tiny! my pinky nail covers it..Already started the process with DJI... I got it from a local authorized dealer and i'm hoping DJI allows me to just exchange it for a fresh unit... One can hope, anyway...
     
  4. kmaluo

    kmaluo Well-Known Member

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    Isn't the glass lens cover removable? Not the plastic dome. Haven't heard anyone yet that has actually unscrewed it yet.
     
  5. msinger

    msinger Well-Known Member
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    No.
     
  6. Mako79

    Mako79 Well-Known Member

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    Get a balloon.. Rub it against your head. The friction will create a static dust magnet.
     
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  7. kmaluo

    kmaluo Well-Known Member

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    Ah shucks, so unlike the P3s then. Well that really limits filter attachments.
     
  8. msinger

    msinger Well-Known Member
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    Companies will just have to make slide on filters. I don't like them as much, but it'll get the job done.
     
  9. lucan

    lucan Member

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    *UPDATE* So it looks like there is a good size piece of dust or lint behind the first layer of glass...I will try your balloon idea. Thank you for that.
    As far as I can tell, the glass is not removable, at least not by the average user. It appears to have some sort of retaining ring that prevents it from being removed.
    No love from DJI.... At all. I'm getting the run around and a bunch of empty lip service. Most of the images and video are unusable due to the contamination...the dust is big enough that it is wreaking havoc with focusing.
    Attached is a pic of the offending dust speck. Look very closely below the the aperture and slightly to the right between the first and second rings. Any other ideas I would like to hear them as sending it back at this point i may not see it again until Christmas or later.
    IMG_4173.jpg
     
  10. kmaluo

    kmaluo Well-Known Member

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    Does it affect your image? It looks like it might be outside the sensor field of view.
     
  11. lucan

    lucan Member

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    It's a bad sensor. There is a giant black speck in all images and video. I moved the dust with the balloon trick, but still have the black there. Good trick to remember for dust though..
    DJI is horrible. I spent the last two days on the phone never getting a straight or consistent answer from multiple people there.

    My dealer is exchanging it.

    ***UPDATE*** Dealer Exchanged with their Demo Unit until new stock arrives.
    Thats Customer Service...
     
    #11 lucan, Nov 3, 2016
    Last edited: Nov 4, 2016
    Mako79 likes this.
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