DJI chat is so stupid

Discussion in 'General Discussions' started by harmonix234, Nov 21, 2016.

  1. harmonix234

    harmonix234 Well-Known Member

    Joined:
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    • hello
    • [​IMG]
      ???

    • you there?
    • 19:35

    • HEllo?

    • hi

    • yes

    • I am here

    • Apologies i have had horrible experiences with support so i was hesitant i was going to have to speak to liu

    • i have been asking online support for close to a month for updates if any

    • and nothing
    • 19:37

    • my concern i when i can recieve any notification on my order for shipemtns etc

    • its rediculous i have to wait a month and continue to send daily emails asking for help

    • May I know your order number?
    • 19:38

    • 001201455427

    • my past dealings with Liu have been bad enought to want to cancel. luckily i have had decent support with Natalia
    • 19:39

    • i just want to know when it would ship
    • 19:40

    • let me check it for you at first

    • thank you
    • 19:42

    • ORignally i was told nov 7 by Jewel

    • 16-10-03
      02:31:12 this is your order paid time , if there is no tracking number next 3 weeks , please come back for further information


    • 2016-10-02 17:18:09 (UTC)
    • 19:43

    • that is on my order page

    • how is it you have a different time
    • 19:45

    • ?

    • hi

    • hello

    • uh we were just talking

    • ok

    • do you have an answer?
    • 19:46

    • sorry for we are waiting for mavic in stocks

    • that is not my question

    • Currently , we don't have an estimated shipping time , due to we are waiting for mavic in stocks.

    • why do you have a different order time than what is on my order page
    • 19:47

    • ?

    • 16-10-03
      02:31:12 we according to BeiJin time
    • 19:49

     
  2. vashon100

    vashon100 Well-Known Member

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    It wouldn't surprise me to hear soon that some single component sub-supplier isn't keeping up and is delaying the whole shebang.
     
  3. Kilrah

    Kilrah Well-Known Member

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    What are you expecting exactly? Sending mails every day is pointless, it's the same for everybody, no known shipping date and that's it. Either patiently wait until your time comes or cancel. Easy enough.
     
    grizzard, The Editor and Pablo like this.
  4. Derodeo

    Derodeo Member

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    That is precisely what the authorized dealer from which I ordered my Mavic is telling me. He got that information from DJI low level employees he talks to nearly every day. He did not identify the specific component but said the shortage should be alleviated by year-end if not sooner.
     
  5. vashon100

    vashon100 Well-Known Member

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    Thanks for sharing. Hopefully gets sorted out soon.
     
  6. Mem

    Mem Active Member

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    I've never used chat for order status, but have otherwise always had good support experiences with chat. They've always defined the problem, or otherwise set up a case number for me to send the unit in.
     
  7. grizzard

    grizzard Well-Known Member

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    Look at it this way .... It will be a wonderful self-Christmas present.
     
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