DJI GO App crashing

Discussion in 'Mavic Pro Discussions' started by csader, Oct 25, 2016.

  1. csader

    csader Member

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    Just flew my Mavic for the first time, sort of...

    The DJI GO app kept crashing on my Nexus 6P.

    I can't figure out why. Anyone have any ideas? (please, no "get an iphone" snark...)
     
  2. Deckyon

    Deckyon Well-Known Member

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    delete the app and settings, reboot the phone, install app again.

    OR

    "get an iPhone" /s
     
  3. Mattman

    Mattman Well-Known Member

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    Uh oh...mine arrived today and I have a Nexus 5X. Hopefully it isn't a common issue with Nexii.
     
  4. csader

    csader Member

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    I'll try that.

    Glad you think it's funny. I'm not super happy about spending a grand on this thing and not being able to use it.
     
  5. dirkclod

    dirkclod Moderator
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    Guys please stay on the OP's issue and nothing else . Thank-You
     
  6. Deckyon

    Deckyon Well-Known Member

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    The /s is for sarcasm.

    Is your phone still vanilla, or have you rooted it or something else of the like? Doublecheck your OS version with DJI's support. I dont think it would have anything to do with the hardware itself - most of the time it is software related.

    You didnt install the app from somewhere outside the official methods?
     
  7. csader

    csader Member

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    Yes, vanilla OS. OS is up-to-date.

    Downloaded the app from Google Play.

    Re-charging the Mavic and controller, I'll try the reboot/reinstall above and report back.
     
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  8. Mattman

    Mattman Well-Known Member

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    Better friggin' work...
     
  9. DefaultIT

    DefaultIT Well-Known Member

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    If you still get crashing, you might try using your regular charging cable in the USB port on the bottom of the remote just to rule out intermittent connection
     
  10. Guest

    Guest Well-Known Member

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    I just received an update of the app (Android). One of the things they fixed was occasional crashes :-/
     
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  11. csader

    csader Member

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    After unistalling, rebooting, and re-installing the app, it seems to be working better.

    However, it still crashed once on me when I tried to enable activetrack. Very disconcerting to have the app crash while the drone is 300ft in the air.

    Charging again....I'll keep testing and see if it starts working better.
     
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  12. DesertWindAero

    DesertWindAero Well-Known Member

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    300 feet AGL?

    Is ActiveTrack able to ID and track a subject at that height?
     
  13. dam

    dam Well-Known Member

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    Wow that isn't a predicament I would like to be in either if I was flying.. hope DJI address the app issue soon.
     
  14. Deckyon

    Deckyon Well-Known Member

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    At least the remote control is still usable even without the app.
     
  15. Deckyon

    Deckyon Well-Known Member

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    The remote control is still usable even without the app.
     
  16. kmaluo

    kmaluo Well-Known Member

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    As mentioned earlier, update the app!
     
  17. csader

    csader Member

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    This was after the latest app update.
     
  18. Mattman

    Mattman Well-Known Member

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    Nexus 5x...app crashes on me too
     
  19. Dronebow

    Dronebow Well-Known Member

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    FYI, even with my P3A when the app crashes you don't have to worry that the drone is going to also crash. The controller is still controlling the drone. The app is providing you with additional input but all you need to do is start the app back up. Let go of the controls and the drone will just sit there in the air. If the drone loses control with the controller, it will return home. No need to worry.
     
  20. Deckyon

    Deckyon Well-Known Member

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    If you google "DJI GO and Nexus 7 issues", there is a long string of threads going back through the P3's. It isnt the drone itself - the app connects to the remote only. The issue appears to be an Android and DJI Go issue. I realize this isnt what you would want to hear, but just remember what happened a few weeks back when the Android ver of the DJI GO app flat refused to work. It was "fixed" and released again, but it seems to just be a buggy version in comparison to iOS. No, not saying go get an iPhone, but it is a known trait the iOS version is more stable.
     
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