DJI mavic pro shipping update from DJI

Discussion in 'News' started by FLFLIER5, Nov 3, 2016.

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  1. FLFLIER5

    FLFLIER5 Member

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    I received and email just under and hour saying that DJI would try to fulfill all orders made before today's date in the next 7-8 weeks !


    Mavic Pro Shipping Update
    Having trouble viewing email? Click here
    [​IMG]

    [​IMG]
    Dear DJI Customer,

    We owe you an apology for our delays in delivering the new Mavic Pro. We want to thank you for your patience and also advise that we are looking into improving our order process and systems, based largely on your feedback.

    When we announced Mavic Pro and began accepting pre-orders, we expected to deliver the first units in mid-October. However, ramping up production to full speed at top quality took longer than planned. Prior to our scheduled shipping target, we encountered an issue integrating a part into the Mavic Pro. We resolved that within a week. On top of that, the excitement for the Mavic Pro beat our expectations. As a result, we are working diligently to ramp up production to meet the higher-than-anticipated demand for the Mavic Pro.

    We have been shipping for nearly two weeks, but even with round-the-clock production, we unfortunately cannot give specific delivery estimates for many orders moving through various global sales channels because of this demand. For Mavic Pro orders received before November 3, 2016, we will do our best to clear them all within the next seven to eight weeks.

    Some of you waiting for your Mavic Pro also expressed concern about our immediate billing of pre-orders. We've heard you and are examining potential alternatives with our payment provider.

    DJI exists to put amazing technology and innovation into your hands, and we're sorry it's taking so long with Mavic Pro. Our internal systems haven't kept up with the enormous demand for our products, and your enthusiasm for our newest offering is spurring us to improve. We appreciate your understanding and are doing everything we can to get Mavic Pro to you as quickly as possible.

    Sincerely,

    DJI
     
  2. UAV Man

    UAV Man Well-Known Member

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    so that begs the question..... if you have a mavic which part is about to fail!!??
     
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  3. F6Rider

    F6Rider Well-Known Member

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    I agree, how many Mavics shipped with the faulty part and what part is it. I also got this email, they should have sent this out 2 weeks ago. I guess not only customer complaints but the numerous articles about the delay sparked this letter.
     
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  4. FLFLIER5

    FLFLIER5 Member

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    They rushed it bc of karma and it blew up in their face
     
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  5. DesertWindAero

    DesertWindAero Well-Known Member

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    Well, glad mine hasn't been built yet...LOL
     
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  6. Just

    Just Active Member

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    ordered oct 10. Better be there before christmas or the wait will be another hallf year..
     
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  7. dirkclod

    dirkclod Moderator
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    Guys this was started in General Discussions already so please just carry on in this one 11/3 Update.
    Thank You .
     
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