E ZEE Electronics via Amazon - Asking you to cancel your order

Drowsy · Oct 31, 2016

Aw, I felt kinda special for 11 minutes... Rats.

h3nno · Oct 31, 2016

Just had a look at this thread of another DJI dealer:
Amazon orders - fullfilled by Koozam

It seems that "Koozam" is getting stock sometime this week. Maybe the same will happen with E ZEE.

Drowsy · Nov 1, 2016

We can only hope for the best I guess. I don't intend on cancelling my order with Ezee, considering that placing an order with anybody else right now will only yield the same estimated shipping time. Who knows, it might arrive just in time for Christmas.

int3grate · Nov 1, 2016

Drowsy said:
We can only hope for the best I guess. I don't intend on cancelling my order with Ezee, considering that placing an order with anybody else right now will only yield the same estimated shipping time. Who knows, it might arrive just in time for Christmas.

Don't worry, they'll cancel it for ya.

int3grate · Nov 1, 2016

Anyone gonna reorder now?

usefulshrimp · Nov 1, 2016

Exactly the same thing here. Ezee cancelled my order tonight with the same BS excuse about address.

I'll be providing plenty of feedback in the hopes of getting them booted from Amazon. Not because they couldn't deliver in time, but because they had every chance to provide ongoing updates and failed to do so. Crap customer service.

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Anthony Viscomi · Nov 1, 2016

usefulshrimp said:
Exactly the same thing here. Ezee cancelled my order tonight with the same BS excuse about address.

I'll be providing plenty of feedback in the hopes of getting them booted from Amazon. Not because they couldn't deliver in time, but because they had every chance to provide ongoing updates and failed to do so. Crap customer service.

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I received the same email and won't allow for feedback.

usefulshrimp · Nov 1, 2016

Anthony Viscomi said:
I received the same email and won't allow for feedback.

Just contact Amazon customer support and escalate it. That's all I am doing.

usefulshrimp · Nov 1, 2016

I'd also urge everyone effected by this BS from E-ZEE to send a report to the Amazon Investigations team. Each report they receive is investigated and the appropriate action is taken.

Contact

usefulshrimp · Nov 2, 2016

Curious - What did you decide to do? Purchase it from somewhere else? If so, where?

I'd like to keep my place in the queue with Ezee, but they've lost my trust.

Drowsy · Nov 2, 2016

Well, here's how I see it. What's done is done, and I think I've learned my lesson when it comes to ordering a newly released DJI product. For now I'm going to "keep" my order with Ezee, because ordering from any other source right now won't get the Mavic to my doorstep any faster. If I can find it at a local B&M shop I'll definitely jump on it. Maybe, just maybe Ezee will get their units a little earlier, and I'll still be in the queue.

h3nno · Nov 2, 2016

Drowsy said:
Well, here's how I see it. What's done is done, and I think I've learned my lesson when it comes to ordering a newly released DJI product. For now I'm going to "keep" my order with Ezee, because ordering from any other source right now won't get the Mavic to my doorstep any faster. If I can find it at a local B&M shop I'll definitely jump on it. Maybe, just maybe Ezee will get their units a little earlier, and I'll still be in the queue.

Yeah I'm in the same boat.

h3nno · Nov 2, 2016

anyone heard anything from these guys yet?

int3grate · Nov 3, 2016

Drowsy · Nov 3, 2016

We probably won't hear anything from this seller for another four or five weeks. I'm still shopping around various DJI authorized retailers, but nobody has a faster (sooner) estimated shipping date yet. All I can do is live vicariously through YouTube footage and unboxings. Sigh...

usefulshrimp · Nov 3, 2016

I decided to hedge my bets and just ordered another from DJI Official Store via Amazon.

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Anthony Viscomi · Nov 3, 2016

h3nno said:
anyone heard anything from these guys yet?

I don't think we will here anything from the EZ folks.

erkme73 · Nov 5, 2016

I just exchanged some emails with EZ. They said they expect their drones by beginning of Dec - possibly earlier. When they do, they will send out an email to all customers with previously canceled orders. They will give them 1 week to reorder before making them available as general stock for new first-time orders. I guess I'll believe it when I see it.

shorttimer · Nov 5, 2016

erkme73 said:
I just exchanged some emails with EZ. They said they expect their drones by beginning of Dec - possibly earlier. When they do, they will send out an email to all customers with previously canceled orders. They will give them 1 week to reorder before making them available as general stock for new first-time orders. I guess I'll believe it when I see it.

I certainly don't know the folks at EZ but if indeed that is the case, giving those with canceled orders a second chance to purchase, I think is more than fair on their part.

erkme73 · Nov 6, 2016

I was very harsh on them - even having Amazon start an investigation - because they canceled my order without discussing it with me. They listed the reason as "Could not ship to address given" or something like that. It put me off, as it appeared they were trying to save face with Amazon, and blaming the customer. Others had their orders canceled with "customer canceled order" as the reason - when they did no such thing. Fool me once... Or so I thought. I'm principled, and figured I'd never do business with them again.

Since then, I've learned that it is Amazon's system that forces cancellations. I still blame EZ for not communicating properly. I placed an order with Amazon the day my EZ order was canceled (10/31). But, the reality is, EZ will likely receive the originally ordered Mavics well before Newegg will ship. So, if I receive that email from them indicating they've arrived, I'll swallow my pride,and re-order from EZ. I won't cancel my Newegg order until it lands on my doorstep.