Gimbal Disconnected?

Discussion in 'General Discussions' started by Tony Perry, Nov 16, 2016.

  1. Tony Perry

    Tony Perry Active Member

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    I have had fewer than 20 flights on my Mavic and now when I connect to it with the DJI Go App, the Gimbal Status says "Gimbal Disconnected". I have a (blurry) image and the gimbal appears to be powered, but it isn't responding to any commands. I can't focus it, and i can't adjust the tilt or change the mode. I tried removing and reinstalling DJI Go, rebooting the phone, I even tried a different device..with the same results.

    The last time I flew it was completely uneventful. I flew out, flew back, landed on flat concrete and then put the gimbal clamp and cover on it and put it away.

    Anyone seen this before?
     
  2. Faithful-Niner

    Faithful-Niner Well-Known Member

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    Subbing to see what people say


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  3. Tony Perry

    Tony Perry Active Member

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    Reinstalled DJI Go.
    Tried a different smart phone.
    Did IMU calibration
    Tried to calibrate gimbal (it did not start)
    Reset to Factory settings with Assistant 2


    Now they want me to send it back. UGH!
     
  4. Multicoptertec

    Multicoptertec Well-Known Member

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    Does it work with just the controller?


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  5. Tony Perry

    Tony Perry Active Member

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    Nope.
     
  6. Anthony

    Anthony Well-Known Member

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    I think you are looking at enabeling RTH back to DJI .... im sure they will sort it.
     
  7. Tony Perry

    Tony Perry Active Member

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    It looks like that's where we are. They said to look out for info re: a shipping label in email but haven't seen anything yet. Does that normally take a while?
     
  8. Anthony

    Anthony Well-Known Member

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    From the few i have seen coments on 24/48 hrs...
     
  9. Tony Perry

    Tony Perry Active Member

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    Also posted this on the DJI forum:

    Ok, so this is the strangest thing.

    As I was packing up my Mavic to get ready to ship back, I replaced the 32GB microsd card that I had in there with the card that came with the Mavic....and it started working again. WTF?

    I checked the 32gb card in my pc, and it seemed to be fine. Even ran a scan on it. To see if that was really the cause, I put the 32gb card back in the Mavic, and the gimbal became non-responsive again.

    I put the 16gb card back in, it started working again.

    WTH? Should I still send it back? Should I just not use that card? I'm not sure what to do at this point.
     
  10. Random155

    Random155 Well-Known Member

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    Wow. I would buy another SD card and see what happens, just to test it out. You can always return the SD card once you figuredo it out.
     
  11. Tony Perry

    Tony Perry Active Member

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    It's an SD card that I had been using in my P3P. Just for grins, i popped it into the P3P and it works fine in there....So weird.
     
  12. Anthony

    Anthony Well-Known Member

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    Did you format the card through the dji app in the drone ??

    Sent from my SM-G925F using MavicPilots mobile app
     
  13. Tony Perry

    Tony Perry Active Member

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    The DJI app in the Mavic times out when I try to format it. The P3 Pro is able to format it no problem.
     
  14. Anthony

    Anthony Well-Known Member

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    And what about the 16 gig card can you format that one in the mavic ??
     
  15. Tony Perry

    Tony Perry Active Member

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    Yes. I tried several different 16gb cards and they all worked fine. I guess it just doesn't like this card for whatever reason. It's a PNY Elite U3.
     
  16. hamatiju

    hamatiju Member

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    My mavic got this problem too:(

    When i turn it on it seems to be fine but when i try control gimbal or camera it won't do anything:(
    And gimbal status read "gimbal disconnected"

    I been try change sd card but nothing, still not works...
    I write to dji online support and they told me to contact to support.nl, well i sent video of problem to them and now waiting what they say, i think i need send my mavic to them:(

    And i was hope to get some nice pic's of new year with mavic...
     
  17. hamatiju

    hamatiju Member

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    Well, after my last posting here, now my mavic is on the way for fixing.
    Dji support told me to do rma and send mavic for them, this moment ups site shows that mavic arrive to them on tuesday 03.jan.17.
    Then i hope that they can fix it fast and i could get it back next week...
    I let u know what going to happen when i get some information too.
    Happy new year for every one.
     
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