Gimbal Obstruction. Auto-restarting.

Discussion in 'Mavic Pro Discussions' started by csader, Oct 25, 2016.

  1. csader

    csader Member

    Joined:
    Oct 22, 2016
    Messages:
    7
    Likes Received:
    2
    I've been flying the Mavic all day, but the last time I tried, I keep getting this error:
    "Gimbal Obstructed. Auto-Restart in Progress."

    The camera seems like it's trying to turn, but sometimes makes a click and points to the right, like it's jammed or something. I've tried turning off the Mavic and moving it by hand and nothing really seems wrong with it.

    I called support and they recommended doing a Gimbal Auto Calibration, but when I try, it doesn't do anything. I don't get the progress bar like it's supposed to give me, I assume because the gimbal is erroring out.

    Any ideas?

    I've tried resetting factory settings via DJI Assistant, I've recalibrated the IMU. I'm sort of at a loss and don't really want to have to send it off for repair already.

    [​IMG]
    [​IMG]
     
  2. Mad_Angler1

    Mad_Angler1 Well-Known Member

    Joined:
    Oct 16, 2016
    Messages:
    82
    Likes Received:
    29
    Location:
    Wales UK
    Ahh man sorry that looks like a possible HW issues.

    Just going through the basics,

    Gimbal clamp off obviously ?

    Gimbal is free to move with no restriction ?

    How does it feel, not stiff or catching ?

    I would try hooking it up to DJI Assistant 2 PC or MAC app and refresh the firmware.

    Then perform an IMU followed by a Gimbal Calibration.

    If that does not work and the gimbal is not restricted in any way then it's sadly a hardware issue and would need to go into DJI

    I really feel for you as it's a crap position to be in but there will always be random failures, often more so at product launches.


    Perhaps Tahoe will have some beret suggestions.



    Sent from my iPhone using MavicPilots
     
    #2 Mad_Angler1, Oct 25, 2016
    Last edited: Oct 25, 2016
    Mavic_Man504 likes this.
  3. Mako79

    Mako79 Well-Known Member

    Joined:
    Oct 13, 2016
    Messages:
    180
    Likes Received:
    76
    Did you accidently fly around with the gimbal clamp on??

    Are you able to use the portrait mode?? If it cannot rotate then it will likely be a hardware issue.

    And make sure the do IMU when the phantom is cold. DJI states to leave it off for 20minutes.
    I hear the that calibration now takes longer as you have to do it on 5 different axisisisis (what's plural for axis?)
     
    #3 Mako79, Oct 25, 2016
    Last edited: Oct 25, 2016
    PilotMan7700 likes this.
  4. anzacjack

    anzacjack Well-Known Member

    Joined:
    Oct 18, 2016
    Messages:
    91
    Likes Received:
    31
    Location:
    Brisbane, Australia
    there's bound to be some units that will be U/S on delivery. Not to many i hope.
     
  5. Jeff512

    Jeff512 Member

    Joined:
    Nov 12, 2016
    Messages:
    10
    Likes Received:
    1
    OK guys -- so I am having the same issue and also the video looks like Jello-vision. The gimbal is totally free to move and the software thinks it's obstructed.

    Disclosure: I did not crash my drone. I have only had it since Thursday night. I have only flown it a few times and treated it with kid-gloves.

    Troubleshooting:
    1.) Updated to the latest firmware as of 11/14/16
    2.) Re-calibrated IMU
    3.) Re-calibrated Camera

    Outcome:
    1 time out of 20, depending on the situation, the gimbal will reset properly but never on the first try (when I first turn it on). And even when the gimbal does reset and I can control the movement the video looks like "jello-vision". I have detailed this in a video I made this morning for DJI to look at.

     
  6. Anthony

    Anthony Well-Known Member

    Joined:
    Oct 30, 2016
    Messages:
    281
    Likes Received:
    73
    Location:
    UK
    No point in messing with it just go through DJI support for an RMA...
     
    Jeff512 likes this.
  7. hidaven

    hidaven Active Member

    Joined:
    Nov 8, 2016
    Messages:
    32
    Likes Received:
    6
    Gimbal is hitting the top metal bracket causing the error on startup. Detailed the issue to Tahoe Ed who will send it to DJI. The start up calibration needs to be Slowed down.....
     
  8. Jeff512

    Jeff512 Member

    Joined:
    Nov 12, 2016
    Messages:
    10
    Likes Received:
    1
    Sending back to DJI today.

    JT
     
  9. hidaven

    hidaven Active Member

    Joined:
    Nov 8, 2016
    Messages:
    32
    Likes Received:
    6
    I hear you, mine hit too. I pulled it down physically too stretch it at it seemed to work. It will function fine once it gets past the start up error due to the violent jerky fast sequence of the camera. Make a note to tell DJI to slow down that initialization and it will be fine. In retrospect, they should have given a couple of mm more room.
     
  10. hidaven

    hidaven Active Member

    Joined:
    Nov 8, 2016
    Messages:
    32
    Likes Received:
    6
    PS, sent this video to Tahoe Ed. He's an important asset to us and I'm sure he will advocate a firmware update to slow this sequence down. No need for that gimbal to swing that fast and wild IMO.
     
  11. Jeff512

    Jeff512 Member

    Joined:
    Nov 12, 2016
    Messages:
    10
    Likes Received:
    1
    That's good. It really is fast and violent (and loud) and I think the reason the video becomes Jello-ish is because it's whacking the camera against the metal bracket during initialization. Sucks man, who knows when I'll get a replacement.
     
  12. Guitarzan

    Guitarzan Active Member

    Joined:
    Oct 25, 2016
    Messages:
    38
    Likes Received:
    6
    Location:
    Rocky Mount, NC
    Would that be axes?
     
  13. hidaven

    hidaven Active Member

    Joined:
    Nov 8, 2016
    Messages:
    32
    Likes Received:
    6
    It's not software related. The camera back hits the metal bracket above it as a result of the initiation sequence.....check out how violent and fast that process happens. It's hitting the bracket causing the obstruction error. Slow the initialization down, problem stops.
     
  14. andyczech

    andyczech Member

    Joined:
    Nov 20, 2016
    Messages:
    10
    Likes Received:
    0
    hidaven i think same problem just too fast
     
  15. Ross Langston

    Ross Langston New Member

    Joined:
    Nov 23, 2016
    Messages:
    3
    Likes Received:
    0
    Been flying mavic for two weeks with no issues, now I have the same clicking and gimbal obstruction problem as described above. It is hitting the L-bracket. Any solutions? On one startup today I was able to get it to act normally, but not now. I did remove the clear sticker on top of the gimbal. Was I not supposed to do so?
     
  16. andyczech

    andyczech Member

    Joined:
    Nov 20, 2016
    Messages:
    10
    Likes Received:
    0
    it is just cover you can remove it :)
     
  17. TheLightSpeed!

    TheLightSpeed! Well-Known Member

    Joined:
    Oct 12, 2016
    Messages:
    483
    Likes Received:
    185
    Are you sure it's sitting above the the metal "L" bracket?


    Sent from my iPhone using MavicPilots
     
  18. Crashburn

    Crashburn Well-Known Member

    Joined:
    Oct 12, 2016
    Messages:
    50
    Likes Received:
    28
    My nervous gimbal twitching problems have been from either the gimbal tab hanging on top of the bracket, or from magnetic interference with the remote. I had a name tag with a magnetic clasp on my shirt abd experienced gimbal twitching, and the Mavic spinning out of control. Gimbal calibration would not complete. But, when I removed the name tag, gimbal calibration worked, and then Mavic flew ok with no camera twitching. Might not be your problem, but make sure to remove all metal objects, especially anything magnetic, from all pockets
     
  19. Anthony

    Anthony Well-Known Member

    Joined:
    Oct 30, 2016
    Messages:
    281
    Likes Received:
    73
    Location:
    UK
    If they have not already I do think they need to reduce the calibration speed of the Gimbal ......
     
  20. Jeff512

    Jeff512 Member

    Joined:
    Nov 12, 2016
    Messages:
    10
    Likes Received:
    1
    I second this. My Mavic was received yesterday at DJI repair. We will see what they say and I'll post DJI's fix / comments here as soon as I hear from them.
     
Loading...
Similar Threads - Gimbal Obstruction Auto Forum Date
Gimbal obstruction overload warning? Mavic Pro Discussions Nov 24, 2016
camera gimbal obstruction restarting (gimbal overloaded) help pls Mavic Pro Help Nov 20, 2016
Gimbal not level.. wtf Mavic Pro Discussions Monday at 5:58 PM
Crashed Mavic, Gimbal ripped off General Discussions Monday at 5:22 PM
WTB: gimbal clamp Classifieds Sunday at 4:06 PM

Share This Page