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I could now be considered an expert on this, as of today I'm on my third Mavic, having experienced separate camera/gimbal issues with previous two.
Once you've got your Mavic sent to DJI NL (who now seem to handle all European repairs) the service is actually very good, typically a 2 week turnaround at most.
However, they do like to have you jump through a few hoops, particularly if it's a warranty claim;
1) Don't even bother with online chat or phone. They will just get you to recalibrate IMU/gimbal/reinstall firmware etc etc. You've probably done all these things already, and if you feel you've got a genuine hardware issue, it's a waste of time.
2) Get the ball rolling via the DJI repairs microsite which is linked via the main DJI EU website. Send them an email telling them that you've done all available recalibrations already. Send a video of the problem and sync your flights with DJI GO.
3) Don't take no for an answer. Direct them towards your video and flight logs and assuming you haven't crashed it, make sure they understand that you're a careful flyer.
As I say, they are actually really good now, so much better than the bad old days a couple of years ago, but save yourself a few days and phone calls and fire in an email. You might have to chase it up a bit, but in my experience it's a much easier way to get a satisfactory solution.
Sent from my D6603 using MavicPilots mobile app
Once you've got your Mavic sent to DJI NL (who now seem to handle all European repairs) the service is actually very good, typically a 2 week turnaround at most.
However, they do like to have you jump through a few hoops, particularly if it's a warranty claim;
1) Don't even bother with online chat or phone. They will just get you to recalibrate IMU/gimbal/reinstall firmware etc etc. You've probably done all these things already, and if you feel you've got a genuine hardware issue, it's a waste of time.
2) Get the ball rolling via the DJI repairs microsite which is linked via the main DJI EU website. Send them an email telling them that you've done all available recalibrations already. Send a video of the problem and sync your flights with DJI GO.
3) Don't take no for an answer. Direct them towards your video and flight logs and assuming you haven't crashed it, make sure they understand that you're a careful flyer.
As I say, they are actually really good now, so much better than the bad old days a couple of years ago, but save yourself a few days and phone calls and fire in an email. You might have to chase it up a bit, but in my experience it's a much easier way to get a satisfactory solution.
Sent from my D6603 using MavicPilots mobile app
, but its great advice to others.
