Lead time taken send back to DJI for repair?

Discussion in 'Mavic Pro Help' started by MH@IronBoy, Nov 20, 2016.

  1. MH@IronBoy

    MH@IronBoy New Member

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    My mavic crashed and the gimbal connection was out, some body damaged/ scratched. Want to send back for repair. Any advise how to speed up the process?


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  2. The Editor

    The Editor Well-Known Member

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    Yes, buy a good book and settle down and read it.
    The time will seem to go much quicker. :rolleyes:
     
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  3. MH@IronBoy

    MH@IronBoy New Member

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    Thanks for advise. Sad to hear this


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  4. j3rm

    j3rm Member

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    How long did it take. I sent mine back for similar repair. Paid the refresh claim fee on 2/8. Still waiting for repair to begin on 2/14.
    Thx for reply


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  5. Rensyo

    Rensyo Member

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    Same thing with me. Paid them on Feb 8 and it's still showing under repair until today.


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  6. Rensyo

    Rensyo Member

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    Same thing with me. Paid them on Feb 8 and it's still showing under repair until today.


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  7. j3rm

    j3rm Member

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    Still waiting. Still under repair.
    I contacted dji via chat and they were little help. They said it could take 2-3 weeks.
    I guess there are a lot of broken mavics in the queue.

    Honestly I broke mine doing something stupid.


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  8. j3rm

    j3rm Member

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    I'm leaving on a trip in a week, other wise I would wait for this to play out..
    So I called DJI in L.A, CA and the agent there told me they don't have any in the USA to ship out and they are waiting for a shipment from the Main office in China to arrive in L.A., once they have them, then they will ship out the refreshes..

    So those of you who have working mavics, and have upcoming trips, handle yours with care.

    I'm starting to wish I would have bought the $55 aluminum bracket on ebay and attempted the repair my self.
     
  9. Rensyo

    Rensyo Member

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    Did they at least give you an ETA for the shipment. It has already been 3 weeks as well since i sent them my crashed mavic for repair



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  10. j3rm

    j3rm Member

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    They said 2-3 weeks because they have no idea when the mavics will arrive from china.


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  11. Raw Bandrews

    Raw Bandrews Member

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    Now I know that I'm not alone waiting for Mavic replacement via DJI Refresh. Paid my $79 on Feb 8th and still showing as "under repair" which is B.S anyways because my Mavic was completely destroyed so I'm expecting a new unit. A friend crashed his Mavic into a river due to a battery malfunction and DJI sent him a replacement unit (under warranty) that arrived in just over a week, and it was shipped from California. I'm wondering if they are being selective over who gets their Mavic's back??
     
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  12. MavicGuy

    MavicGuy Well-Known Member

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    I am in same boat as well. Paid my 79$ Feb 10... :(


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  13. mavicrag

    mavicrag Member

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    Paid for Refresh 9 Feb....got an courtesy email yesterday saying their running a little behind. Karma may get them.


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  14. j3rm

    j3rm Member

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    Your friend doesn't happen to have a YouTube channel about sailing does he? High value publicity always takes a front seat.
     
    #14 j3rm, Feb 22, 2017 at 9:17 AM
    Last edited: Feb 22, 2017 at 10:01 AM
  15. j3rm

    j3rm Member

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    Curious How you destroyed your mavic?

    I did something stupid, and I knew better but I did it anyway.

    I tried to launch mine from the roof of my house outside a second story window. It started to take off and gravity helped it down the roof, then the Gimbal caught the gutter and the mavic went over the edge. The weight of the mavic broke the gimbal mounting bracket. I'm not sure if it was pilot error or the mavic but it didn't take off, it started to land before it had taken off all the way.. I remember the software saying landing as it got to the edge of the roof.

    After I shipped it to DJI, I found the bracket on ebay in aluminum for $55. It would have taken me 2 hours to repair but at least I would have the mavic and 2 refreshes.

    I've already invested in the a Gimbal shade cover to minimize the gimbal catching on something again, like a tree branch.
     
  16. Rensyo

    Rensyo Member

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    I just got an email this afternoon from DJI that they already completed the repair. Now the status shows that it's under quality assurance. I am assuming that the shipment of new Mavics from China already arrived in DJI California.

    I hope they ship my Mavic tomorrow morning if they did issue me a new one.



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  17. j3rm

    j3rm Member

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    I just received an email saying my mavic was repaired and would be shipped out in 3days.
    Finally.
    Anyone else ?


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  18. mavicrag

    mavicrag Member

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    Yes me too...hope they are new Mavics...my Refresh balance has an old and new serial numbers.


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  19. Raw Bandrews

    Raw Bandrews Member

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    I got the same message today too. They said it would be shipping within 3 business days. Hopefully this timeline is more accurate than their repair estimate of 3-4 days which was actually 10 business days
     
  20. Mook

    Mook New Member

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    I've had mine out of the sky for a couple of weeks now. It's over with DJI repair guys in the Netherlands.

    On Sat 11th I was running a waypoint mission in Litchi (one that I'd done about 15 times previous without incident) when the Mavic nearly went into a tree. The OA kicked in and stopped it, but then it sort of hovered and yawed into the branches. Fell about 25m and landed on the gimbal.

    I chatted online to DJI support on the Monday (13th) and had my mavic picked up by FedEx the next day. It arrived with them on the 16th, although took them till the 21st to formally acknowledge the receipt. The damage assessment was done today and I got an email saying they'd replace everything free of charge. Just waiting for them to send it back now.

    Overall I'm well impressed with their customer support!
     
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