Just a update.. My drone was delivered to DJI on Wendesday, and by Thursday i had a estimate... I'm the guy who had the mavic with a overloaded gimbal motor error.. the ribbon cable got pulled out on my drone during very very minor RTH crash..
Well the estimate is in, and it's extremely vauge, does not list any parts, and the Non-DJI Refresh Invoice amount is $334.
For a freaking gimbal ribbon cable. i'm extremely dissapointed that i will have to use one of my DJI Care Refresh claims over a silly ribbon cable that only DJI makes, and plus, they won't sell you the part if you wanted to get it repaired by someone else.
Additionally, there is no way to talk to the actual tech that is working on your drone.. I called into DJI after recieving my estimate, wondering why my estimate was so expensive. I was told by DJI Tech support, that i could not directly talk with the DJI LA Repair shop, and that She (the
cs agent), did not even have access to their phone number. She went on to tell me that any communication has to be done through email on DJI's side, which takes 24-48 hours per message sent to get a response. Keep in mind they are also not open on the weekends.. so i estimate it will take 3-5 days to get a response to my satisfaction.
DJI needs to do a better job on these estimates and communicating with the customer.
and have a open line of communication to the repair shop.. .Phone highly preferred.
Here is the estimate they sent me ($324) (notice they list the drone as $999 value instead of $799. Gimbal damage is listed as $65 a hour, and the gimbal for the
Phantom 4 is only $185 for a full gimbal replacement.. you cant tell me the mavic's gimbal costs more.. My only recourse is send 1 message per day to the technician, through a DJI rep, and wait 24-48 for a response... this is unnacceptable.. we need to be able to communicate with the repair division. Also they say i was flying the drone backwards.. i was not... if they looked at the logs, they will notice it was in smart RTH, and no controller inputs were given. The drone was in full autonomous mode. i will share the log if you guys want.
Here is the only damage to the drone
Slideshow of the Mavic after crash to prove it was in good shape.
http://gph.is/2hU0TYa?tc=1