Missing 4K video mode

[lgyarmati]

After last firmware update, I do not find 4K video size!
Anyone else?

 

[Kilrah]

Make sure your downlink isn't set to full HD.

 

[lgyarmati]

Make sure your downlink isn't set to full HD.

Thanks, That was the problem. The firmware update has changed this setting.

 

[Ruben Pereira]

Thanks, That was the problem. The firmware update has changed this setting.

Unbelievable I was having the same issue after upgrading and the guys of the online support couldn't help me to solve it, they asked to test with another phone and they finally told me that they will forward the case to R&D department and after I read this post the thing is so easy, how can DJI have so a poor support?

 

[danman999]

Don't blame the DJI support techs, blame their management who have obviously not given them the tools they need to do their jobs. As a former phone support tech, I can tell you it is not always an easy job.

 

[WiscoRider]

Make sure your downlink isn't set to full HD.

Thank You!!

 

[PocketKing]

What is downlink and how do I change it? I just got the MPP and cannot find the 4K option. Or any.