Order Status: "Waiting Pick" ...anyone?

[Acesour7]

So I spoke with a DJI rep yesterday and I don't know if this is a bombshell but I was told that my order has already shipped, despite it showing up as pending on my account. I looked at my FedEx account and it hasn't shipped but there is a label create and the anticipated delivery date is the 16th.

 

[chad7218]

Ordered fly more combo 12/31 along with an extra battery and spare set of props. Yesterday I got the battery and props but not the drone/fly more combo?!?!?!
I was so bummed. I continue to check on the rest of my order.
Anyone else have part of the order ship but not the main part.....THE DRONE?????


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[RallySoob]

Are you in USA? I am in Canada
I ordered mine on the 6th as well, and it still shows pending! Maybe it goes by country preference (USA before all)

I dont think so... i ordered mine on the 6th and it has not shipped yet either. Im in Oregon USA

It may just be luck of the draw... maybe a cool employee handled one order while a not so cool employee handled another. Who knows. There is definite inconsistancies happening with shipping.

Now that they advert will ship 5-7 days after order i would cancel mine/get refund later and re-order if i were in some of your senarios. Mine is guaranteed to ship by the 23rd they said so at worst ill get mine at the end of the month i guess. Better than the original mid feb amazon waiting list i was on.

I guess we should be happy for the fortunate ones who got fast shipping... wish it went that way for us all but life is not fair

 

[DGitalChaos]

I did get mine, but I'm wondering if it's because I sent them an email saying that I was getting impatient with them and lack of info. A day after I sent the email, they processed my order. Maybe this is why some get theirs quicker?

Even though I did receive mine a few days ago, it's been raining the whole time in the part of Colorado where I live. At least the rain turned into snow this morning.


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[RallySoob]

Maybe.. again i think its a matter of how cool the rep is handling ur order. Cuz ive used chat and wrote 2 emails yet they still have not sent mine. I ordered on the 6th

 

[RallySoob]

But just in case u are right i just sent them another very wordy email
Letting them know I an eager to start field testing to help us determine how big our upcoming bulk order of mavics will need to be

 

[Rick in Buffalo NY]

(email to)

Dear DJI

Subject: take my money and run

I would have to say I am a little disappointed in your company and customer service, or any form of contact I have purchased the mavic Pro combo fly more on 1/7 /2017 after receiving an email that they were available and are ready for shipping from DJI. As of yet I see no change in the status after purchase. As days go by, I see better deals, better packages with goggles, lens filters. Carrying bag and larger memory card for a better price…. Yet no change on my order. Awesome way to connect with your customers

also I don’t understand on your website after purchasing it still shows two items in Cart shouldn’t it disappear


P.S

At one point, I felt proud to finally be a part of DJI’s family. Now I know how Cinderella felt

 

[RallySoob]

Well i wasnt rude in my emails but i implied i was inpatient no doubt. I sent mine on friday and on saturday around closing time they sent me an email saying they would ship mine next week. Yet i received an email with my tracking number and its only just now opening time the next business day so i am very satisfied with their handling of my situation. Ill have mine in a few days. Heres the info. I noticed my order time is 1/7 in their system cuz i ordered it so late at night on 1/6 here.

Woohoo i cant wait!

 

[Rick in Buffalo NY]

that's cool - I also notice that the shopping cart was corrected so I know someone's paying attention. I was a little burned up I spent countless hours on the phone on hold, with no response but finally was number 1 on hold for another hour (this was not about the status of the order) just to ask a technical question

hopefully you will get your soon to luck and have fun

 

[RallySoob]

that's cool - I also notice that the shopping cart was corrected so I know someone's paying attention. I was a little burned up I spent countless hours on the phone on hold, with no response but finally was number 1 on hold for another hour (this was not about the status of the order) just to ask a technical question

hopefully you will get your soon to luck and have fun

Oh ok got ya.

I received tracking notification today, my Mavic will be in my hands no later than Thursday at 10:30am

They still shipped it faster than the 18th even as i was 2 days past the deadline when ordering. They are all good by me

 

[RallySoob]

At this point my fear is that my drone will have one of the known issues & they will try to use my dji care refresh plan to replace a factory defect issue. Anyway so i made a check list . Hope they are fixing the bugs found recently before shipping latest batches

 

[RallySoob]

Anyone think its possible they are addressing known issues at QC level

 

[Revoh713]

This just in...I cancelled my order with Apple AND Massdrop, spent a little more and ordered from Newegg. Got this email this morning!

 

[RallySoob]

My mavic just showed up a day early! Fed ex tracking said thursday by 1030... woohoo

 

[RallySoob]

...

 

[Revoh713]

...

Did it come with the "training gear"?

 

[RallySoob]

No i bought everything off amazon before hand. Im still waiting on my hardshell case, multi quik charger, black gimbal cam sun shield, lanyard loop adapter, controller visor & few other things i'll post up my loadout once i get it setup.

 

[TxTroy]

How did u get the tracking info? Now that they took out the order status field i cant tell whats goin on with it


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Just checked the status on mine and the shipping status is there along with shipping status.

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[Revoh713]

No i bought everything off amazon before hand. Im still waiting on my hardshell case, multi quik charger, black gimbal cam sun shield, lanyard loop adapter, controller visor & few other things i'll post up my loadout once i get it setup.

Gotcha! I bought a nice hard shell case from Adams Club that someone else posted a while ago. They have them for $20!!

 

[Revoh713]

Gotcha! I bought a nice hard shell case from Adams Club that someone else posted a while ago. They have them for $20!!

Should have said Sams Club!