People who have actually gotten a response from DJI chat, what's your secret?

Discussion in 'General Discussions' started by kodiak1120, Oct 31, 2016.

  1. kodiak1120

    kodiak1120 Well-Known Member

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    Seriously, I can NEVER get a response from DJI chat. Is it just me? I go to the store.dji.com and click the "Chat with Us" tab on the bottom right of the screen. I enter my name, email and a message. I get a response that says something about transferring to operator service. After about a minute, I get another response that says, "Our operators are busy at the moment. Please leave a message, and we'll get back to you shortly." What does that even mean? Do I type my question again? Do they email me my answer? Do I keep the chat window open and wait for a response? I'm genuinely confused. WTF?
     
  2. msinger

    msinger Well-Known Member
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    Try starting a chat by clicking "Online Support" at the bottom of this page.
     
  3. kodiak1120

    kodiak1120 Well-Known Member

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    I've done that, and they tell me they are technical support and that I should use the chat on the store.dji.com link.
     
  4. msinger

    msinger Well-Known Member
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    You could just send DJI an email. I'm sure they are getting hammered with people wondering when their Mavics are going to ship.
     
  5. Lee Hughes

    Lee Hughes Active Member

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    Ehh. They just tell me they have no information. I'm pretty sure they pull up your account by your email and if you already ordered then you get the "no operators are available treatment"
     
  6. Elysium

    Elysium Member

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    I went to enquire lastnight and got that usual stuff, I wrote what I was after and it took a good 20-30mins before someone replied.
     
  7. DesJardins

    DesJardins Well-Known Member

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    I tested the Store Front support and it was up on the screen for 5 hours in the background, hopefully it's not like that for everyone
     
    #7 DesJardins, Nov 1, 2016
    Last edited: Nov 1, 2016
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