Quick Question

[Jimmer]

I noticed yesterday that my recently arrived Mavic (5 days ago) has the right bottom corner focus issue that, to my understanding, is a hardware issue. So, I have decided I want to return it and get a different one. My question is should I do a repair/exchange via DJI or should (since I am with in the 7 days of eligibility) I just request a refund and buy it again because DJI seems to prioritize new orders over repairs/replacements? I know if I return it for a refund I have to pay for return shipping, is that the case with a repair/replacement as well?

Any other additional thoughts on what will work better with DJI's below average customer service?

Thanks for your help

 

[Robbyg]

Buy again!
There is no certainty that DJI will send you a new drone when using warranty. You may get someone elses lemon.

Rob

 

[Jimmer]

Thanks Rob. That's what I was thinking as well. The only thing that holds me back is I will have to pay return shipping to get a refund (which could be expensive, DJI doesn't even say). But it's probably worth it to make sure I get a brand new one, right?