Rant begins
1- opened ticket: 2017-03-04 - had back and forth messages all wee
2- discussion continued thru to the 6th and required reseting things and re-flying and re-submitting video and photo proof of focus problem.
3- received UPS shipping label on the 8th. Unfortunately I could not attend to it that day.
4- Shipped on 9th.
5- Took a full week with 2 weekends to get there (today, 2017-03-20) for a total of 16 days. To be sure, had I sent it on the 8th, that would have shaved 3 days off as it would have gotten there before the 2nd weekend on the 17th.
DJI's system seems deliberately rigged to burn warranty and/or Care Refresh time.
This will undoubtedly take another 2 - 3 weeks to resolve and then another week in transit back for a total of 6 or even 7 weeks based on what others have seen. (A guy in Toronto saw 5 weeks round trip - I should be so lucky).
Rant over.
1- opened ticket: 2017-03-04 - had back and forth messages all wee
2- discussion continued thru to the 6th and required reseting things and re-flying and re-submitting video and photo proof of focus problem.
3- received UPS shipping label on the 8th. Unfortunately I could not attend to it that day.
4- Shipped on 9th.
5- Took a full week with 2 weekends to get there (today, 2017-03-20) for a total of 16 days. To be sure, had I sent it on the 8th, that would have shaved 3 days off as it would have gotten there before the 2nd weekend on the 17th.
DJI's system seems deliberately rigged to burn warranty and/or Care Refresh time.
This will undoubtedly take another 2 - 3 weeks to resolve and then another week in transit back for a total of 6 or even 7 weeks based on what others have seen. (A guy in Toronto saw 5 weeks round trip - I should be so lucky).
Rant over.
