Alright, so after venting here a little bit I called DJI directly and they basically confirmed what I was told by the Factoria store. They are completely separate entities.
Just so you guys know, if you didn't know already, you cannot take your drone purchased through DJI Direct, Best Buy, New Egg, or wherever to the Factoria store for service. They are an outlet only and will only service drones bought directly through them. Seems like a horrible business model to me, but what do I know. I'll just order mine from DJI direct and pretend like that local store isn't even there.
Just so you guys know, if you didn't know already, you cannot take your drone purchased through DJI Direct, Best Buy, New Egg, or wherever to the Factoria store for service. They are an outlet only and will only service drones bought directly through them. Seems like a horrible business model to me, but what do I know. I'll just order mine from DJI direct and pretend like that local store isn't even there.