Unactivated check app message

Discussion in 'Mavic Pro Help' started by Dacuda, Nov 28, 2016 at 7:41 PM.

  1. Dacuda

    Dacuda Member

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    I got my new Mavic but I can not get it to work, the DJI Go App does not connect to my iPhone not sure whats going on??? Any suggestions
     
  2. msinger

    msinger Well-Known Member
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    What kind of iPhone do you have?
     
  3. Dacuda

    Dacuda Member

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    Iphone 7Plus
    and Iphone 6Plus
     
  4. msinger

    msinger Well-Known Member
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    Did you try activating your Mavic like this?



    If so, where exactly do you get stuck in that process?
     
  5. Dacuda

    Dacuda Member

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    like how I don't see anything
     
  6. msinger

    msinger Well-Known Member
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    What exactly does that mean?
     
  7. Dacuda

    Dacuda Member

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    You said "Did you try activating your Mavic like this?" but there was no info after that???
     
  8. msinger

    msinger Well-Known Member
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  9. Dacuda

    Dacuda Member

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    That links does not open
     
  10. msinger

    msinger Well-Known Member
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    It seems like a technical issue on your end. I can see it.
     
  11. Dacuda

    Dacuda Member

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    I have connected it like that but don't get the Activation Prompt
     
  12. msinger

    msinger Well-Known Member
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    Which version of DJI GO do you have installed? What do you see in DJI GO when it starts up?

    Feel free to post a video of what you're doing if you think it'll be easier to show than putting it into words.
     
  13. Dacuda

    Dacuda Member

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    I down loaded the latest version from the Mavic QR Link, I'll try to delete the app and reinstall it again. All I got is a screen that says choose your model then when I select the Mavic the only thing I can see is how to Connect but it never goes anywhere after that
     
  14. Dacuda

    Dacuda Member

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  15. msinger

    msinger Well-Known Member
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    How are you connecting your iPhone and remote controller?
     
  16. Blue Bird

    Blue Bird Member

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    I have never really had good luck downloading qr linked apps.
    I would suggest just downloading it from the App Store and try again.
    Be sure your lightning cord and plug or secure. Be sure everything is powered up with at least 50 percent battery and try again.
     
  17. Dacuda

    Dacuda Member

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    Using the USB cable to the controller
     
  18. msinger

    msinger Well-Known Member
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    Make sure you only have one cable plugged into the remote controller. If you're already doing that, then try a different Lightning cable.
     
  19. Blue Bird

    Blue Bird Member

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    Unplug the USB at the side of the controller if you are using the bottom USB.
     
  20. Dacuda

    Dacuda Member

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    Only have the lighting in the arms to the side of the controller connected
     
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