Very.co.uk orders - UK

Alex Miller · Jan 13, 2017

tgden said:
So I have just been on the phone to Data Select, Very.co.uk's supplier of DJI products and have the news that we all knew/feared. They have no Mavics for delivery on Monday and no clear idea of when DJI will be able to supply them. The guy on the phone was as helpful as you can be without any information. He told me that he is meeting with very's tech ordering dept on Wednesday so we might expect an update around then but he didn't think he'd have any news for them. The shift of date from Nov to January 16th was just a random, two-month bump from the initial date to take it past Xmas so as not to disappoint people who relied on them for presents (ha!). Overall, expect nothing on Monday and then your estimated delivery to disappear someone into the future!

Sorry to be the bearer of the bad news!!!

Thanks for this info, so glad someone actually got realistic information from them. Will be interesting to see what they have to say next week. I wonder why they haven't received hardly any, especially when other, some what smaller, suppliers are now getting decent numbers of stock, maybe they didn't push dji hard enough!

malcolmhire · Jan 13, 2017

tgden said:
So I have just been on the phone to Data Select, Very.co.uk's supplier of DJI products and have the news that we all knew/feared. They have no Mavics for delivery on Monday and no clear idea of when DJI will be able to supply them. The guy on the phone was as helpful as you can be without any information. He told me that he is meeting with very's tech ordering dept on Wednesday so we might expect an update around then but he didn't think he'd have any news for them. The shift of date from Nov to January 16th was just a random, two-month bump from the initial date to take it past Xmas so as not to disappoint people who relied on them for presents (ha!). Overall, expect nothing on Monday and then your estimated delivery to disappear someone into the future!

Sorry to be the bearer of the bad news!!!

Well at least we know now. Give them to the end of January then that's me done with them.

Thanks for ringing.

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J.duffy374 · Jan 13, 2017

Absolutely disgusting way to treat customers.

karlak · Jan 13, 2017

And yet I spoke to VERY this afternoon and got a very different story - Not that I believed her, but she was very confident we would get them, even when I mentioned the tracking number she gave is invalid on the yodel site, she went away, checked (apparently) and re-affirmed they will be here Monday.

I don't get why they would knowingly lead us on. Lots of us have a 20% discount, which means they arent making as much, why not just tell us they wont be here and get us to cancel. Weird way to run a company.

Alex Miller · Jan 13, 2017

karlak said:
And yet I spoke to VERY this afternoon and got a very different story - Not that I believed her, but she was very confident we would get them, even when I mentioned the tracking number she gave is invalid on the yodel site, she went away, checked (apparently) and re-affirmed they will be here Monday.

I don't get why they would knowingly lead us on. Lots of us have a 20% discount, which means they arent making as much, why not just tell us they wont be here and get us to cancel. Weird way to run a company.

The online assistants are useless and not worth speaking to, not necessarily their own fault, but they don't get given the information they should to give good customer service, they just read out what you already know on your account page. Because very use an external supplier (stated above) it would seem as though they can't get any stock information or anything else from them what so ever.

tgden · Jan 13, 2017

karlak said:
And yet I spoke to VERY this afternoon and got a very different story - Not that I believed her, but she was very confident we would get them, even when I mentioned the tracking number she gave is invalid on the yodel site, she went away, checked (apparently) and re-affirmed they will be here Monday.

The guy from Data Select was very knowledgeable about the situation and was able to check my order from their end. He discussed my order as if it was with them (not Very) and I got the impression he was the one who phones DJI... to get nowhere. I didn't have to mention the Mavic - he knew where the conversation was going from the outset.

I think Yodel will be the carriers for our Mavics (if they ever come) and they prepare the tracking numbers in advance so your lady at Very will have seen the number exists and assumed that the stock to fulfil it also exists. Sadly not.

malcolmhire · Jan 13, 2017

tgden said:
The guy from Data Select was very knowledgeable about the situation and was able to check my order from their end. He discussed my order as if it was with them (not Very) and I got the impression he was the one who phones DJI... to get nowhere. I didn't have to mention the Mavic - he knew where the conversation was going from the outset.

I think Yodel will be the carriers for our Mavics (if they ever come) and they prepare the tracking numbers in advance so your lady at Very will have seen the number exists and assumed that the stock to fulfil it also exists. Sadly not.

Do you know who you talked to and what was their number? Might give them a little ring myself to see if there is an update on my order. I must be somewhere near the front on the queue, if there is a queue. I ordered the day they went on sale on Very and pretty early in the morning.

Just trying to get an idea if I should cancel and go direct or with DigitalRev.

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tgden · Jan 13, 2017

malcolmhire said:
Do you know who you talked to and what was their number? Might give them a little ring myself to see if there is an update on my order. I must be somewhere near the front on the queue, if there is a queue. I ordered the day they went on sale on Very and pretty early in the morning.

Just trying to get an idea if I should cancel and go direct or with DigitalRev.

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Sorry, I'm not quite sure who it was. He was possibly called Neil but I didn't quite catch it. I rang the general number from their website (spoke to Charlie) who put me through to 'Neil' who clearly dealt with Very. If you get him, he is clued in and helpful. Good luck.

malcolmhire · Jan 13, 2017

tgden said:
Sorry, I'm not quite sure who it was. He was possibly called Neil but I didn't quite catch it. I rang the general number from their website (spoke to Charlie) who put me through to 'Neil' who clearly dealt with Very. If you get him, he is clued in and helpful. Good luck.

Cheers, I'll give them a ring on Monday. Guessing you just asked to be put through to the person/department that deals with DJI products for Very?

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tgden · Jan 13, 2017

malcolmhire said:
Cheers, I'll give them a ring on Monday. Guessing you just asked to be put through to the person/department that deals with DJI products for Very?

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Yeah, they asked where my order was placed then transferred me.

malcolmhire · Jan 15, 2017

So tomorrow is delivery day for most, but obviously doesn't look like it's going to happen.

What's everyone think the new delivery date will be, I'm gonna go for 20th March.

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tgden · Jan 15, 2017

malcolmhire said:
So tomorrow is delivery day for most, but obviously doesn't look like it's going to happen.

What's everyone think the new delivery date will be, I'm gonna go for 20th March.

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Ha, I'm think you're probably right. Almost certainly be a two month bump

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karlak · Jan 15, 2017

Will be March 15th I reckon.

kaotix · Jan 15, 2017

+1 for the 15th March. 2 month bump for sure. If it bumps I'm gonna cancel.
Digitalrevs still have stock so depending on my DJI order that's always an option.
They have 24hr delivery as they have stock in hand.

karlak · Jan 16, 2017

Well, today is the day. Everyone looking for the delivery van ?

kaotix · Jan 16, 2017

Wishful thinking....if it turns up on my door today I'll give it away for free to someone on here. That's how much I trust it won't turn up

MavicPro2 · Jan 16, 2017

Yep I would say the chances are slim to none! But I've got one from DR now so not too worried

kaotix · Jan 16, 2017

Yeh depending on my DJI order that's my next stop. But then DR will be out of stock and I'll be back to square one!
Although with the weather right now I can't fly anyway