Is it normal for DJI to send you a different Mavic rather than repairing the one you send them?
After only a few flying hours my gimbal malfunctioned so I sent it in for warranty repair. After six emails including received, assessed, quoted, repaired, tested and shipped and then a long wait for UPS ground I ended up with the wrong drone, serial number ain't even close. It was supposedly repaired under warranty. I assume now I have a refurbished mavic that was previously crashed as where mine had very low hours and a minor malfunction. The whole process took just shy of a month and now I don't know what to do.
After only a few flying hours my gimbal malfunctioned so I sent it in for warranty repair. After six emails including received, assessed, quoted, repaired, tested and shipped and then a long wait for UPS ground I ended up with the wrong drone, serial number ain't even close. It was supposedly repaired under warranty. I assume now I have a refurbished mavic that was previously crashed as where mine had very low hours and a minor malfunction. The whole process took just shy of a month and now I don't know what to do.
