My gutting news is that mine is at the local ukmail depot and when I called them saturday morning they confirmed that it was there but they wouldn't let me pick it up.....it gets dragged out every single step of the way!:(
Well I got the email saying my payment had failed today and had to call them....such fun dealing with jessops staff. I'd paid with paypal because my my work address is a confirmed address on there but they wanted a card payment so I asked if I could have it delivered to my home address as thats...
Well I ordered a fly more package on the Oct 17th and not heard a thing since early Dec so decided to call today and was fobbed off with it should be the end of this month or feel free to walk away as you've not paid anything.
I pointed out that DJI are offering 7-10 days on their website and...
I ordered from Jessops after looking about for a couple of weeks at the reviews (ordered 17th oct) but what sold Jessops to me was the clear statement on their web page about not taking payment up front and I'm sure that's why a lot people used them and while I envisaged a wait I never expected...
While I sure those maths hold up there is the unknown factor to us of how many have been ordered and when because I'm sure the orders must have slowed after the initial influx but then they could have increased with the publicity, I didn't order at first because I wasn't looking until I saw an...
I had the email too.....please refer to DJI message of 3 weeks ago for an update!!
Makes you realise just how unimportant this is to them at Jessops...o_O
I agree it's the right thing to do, it's a rare chance to speak directly to the company and that matters, I hate it when things get danced around because often the truth doesn't get addressed...I'm sure they will pre-armed with official answers but I'd relish an opportunity to talk...
It's a strange situation that's developed here with the Mavic......I agree with trog that they (dji and stores) shouldn't be promoting a product that quite clearly has an issue being produced in the numbers needed but at the same time in a normal environment people would cancel and walk away but...
Well I glad I'm not the only one saying something and seeming like i'm a sour puss......but I know when I'm having problems delivering a project to a customer they are much more amenable when I communicate with them....it really is basic customer service stuff but I'm sensing a company policy...
Yeah been there before, was told in Asia they are given a name at school and they tend to keep them.....one guy I dealt with in China on business was called Dolphin Yung and another was Kevin! So do we believe the DJI's ceo is really called Frank?:p
Don't get me wrong the staff are polite enough but during online chat with David last week, he refused to give any idea where I was in the queue....he would only confirm I wouldn't get anything during their early shipments......It just irks me that after having an order for a month now I have to...
It does seem that the new policy is to not give out position numbers anymore.......I wonder if they think that by not giving out numbers they can hold back people cancelling or trying to figure what's happening and just how few they are getting in. Any which way jessops....poor service! o_O
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