I was able to get on with chat and he linked me to a BETA version site but it required a pw. It did get things up and running, and he said the updated non-beta version "should" be up shortly on dji.com.
I'm encountering this now, just when I wanted to use my drone. Very disappointing. The app wasn't working so I uninstalled (mistake?), then re-installed (twice) from the website. I'd really like to figure this out soon, as in now.
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