DJI Mavic, Air and Mini Drones
Friendly, Helpful & Knowledgeable Community
Join Us Now

Recent content by HelenOster

  1. H

    New Leaf protection plan through Adorama

    Got your email, Cissy - am on it!
  2. H

    New Leaf protection plan through Adorama

    Thank you for updating the forum, Harry. It is very much appreciated.
  3. H

    New Leaf protection plan through Adorama

    Thank you, Harry; I have all the info. Hope to get a response for you by close of business on Tuesday
  4. H

    New Leaf protection plan through Adorama

    Please can you provide the details to me: [email protected] so I can look into this. Thank you
  5. H

    New Leaf protection plan through Adorama

    Correct; because the Marketing Department communicated the information incorrectly to CS.
  6. H

    New Leaf protection plan through Adorama

    To clarify; the VIP360 was a marketing team initiative, in conjunction with New Leaf. Normal procedure when purchasing items is that units need to be purchased at the same time as the applicable warranty - for obvious reasons. But being as the marketing people are removed from the ordering and...
  7. H

    New Leaf protection plan through Adorama

    In case you need any after-sales support with either the drone or the warranty at any time, as you know I'm here to help, so do hold onto my contact details: [email protected] Helen Oster Adorama Camera Customer Service Ambassador
  8. H

    My order got cancelled since customer service cannot comprehend basic english

    Yes; our Customer Service Manager addressed it himself, personally.....
  9. H

    My order got cancelled since customer service cannot comprehend basic english

    I can promise you that we did! Helen Oster Adorama Camera [email protected]