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Battery and body cracked :-(

Joined
Oct 1, 2018
Messages
8
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2
Age
32
#1
Hi Guys,
Posting this for a friend. He bought his mavic pro platinum only a couple months ago and never crashed. We noticed these cracks on the body of the drone and also on one side of a battery. I am guessing someone tried to forcibly (and in the incorrect manner) remove the battery.
As the drone is under warranty should I open a support ticket with DJI for repair? I do not want to compromise the warranty that the drone already has.
Thanks.

20181025_160225.jpg 20181025_160240.jpg 20181025_160835.jpg 20181025_160838.jpg
 

Zeke

Active Member
Joined
Oct 11, 2018
Messages
37
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Age
58
Loc
Phoenix AZ
#2
Curious why YOU would open a support ticket if you're asking for a friend?

Either way, why bother? Can you prove that you didn't cause the damage? If not I'm sure DJI won't pony up a replacement.
 

DanMan32

Well-Known Member
Joined
Sep 1, 2018
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#3
I doubt DJI would accept that as a warranty claim.
You mentioned "someone must have forcibly tried to remove the battery". Was this purchased used?
 

kidroc

Well-Known Member
Joined
Aug 21, 2017
Messages
399
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129
Age
42
#4
looks like you or your "Friend" tried to pry the batt out!! Never ever gets dull around here.Oh snap i broke my new drone so let's blame it on the manufacturer and try and get a new one..
 

FoxhallGH

Well-Known Member
Joined
Oct 12, 2018
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www.foxhallsolutions.com
#5
It's spare parts time ... New Battery required (you'd not want the drone at risk of popping that battery off mid-flight), and a new top shell needed (see this video regarding replacement):
 

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