Don’t have a marketed channel... just one with vids for folks to see on drone topics.
For what it's worth- I am a subscriber to FlyerTalk.com and the moderator there gave me a great hint that I was able to use successfully. Here it is. Be prepared for what you ask for before the call to the airlines to cancel. There is the "big Ask," and the "small ask." The big ask, which will probably be refused, is for a full refund. Then follow up POLITELY with "the small ask. " Usually the airline will give you a voucher for future flight that is 6 months from the time you first booked. That is not acceptable. Ask nicely if they will be so kind as to EXTEND the voucher for 6 months or even 12 months because of the virus. II've just canceled two flights. One was a photography trip to Arizona/Utah for drone/timelapse, and one was a canceled wedding. In both cases I was able to get the airlines to EXTEND the voucher. Hope this helps for those who have not yet called their trips off.
Go online, either their website or download their flydelta app. Choose manage my flight and then cancel it. They hit me with a cancelation fee when I did this, but I sent them a complaint msg and got an email back about a week later saying they would credit my entire flight cost towards a future one. Their phone lines are crazy busy and I imagine their call centers are understaffed with trying to maintain social distancing. Email support can be done from home.
Good advice @Dale D
The first thing I did was ask for a refund- they said no because the flight was booked before the coronavirus warnings. So the next best thing I could get from American Airlines was an extension. It helped, I think, that I am an Executive Elite card holder ($450 yearly for lounge access, boarding, bag allowance, etc.). I have the number to the Platinum Desk and rarely if ever wait more than a few minutes in peak hours.
Sorry to hear they treated a VIP in such a manner. Personally think their excuse is lame. Anyway, hope it works out to your satisfaction.
We'll get to re-book soon and this will all be a memory. Stay healthy and safe too.
Yes it sucks. It took forever to get through to the airlines, AirBnb, etc. One day life will be normal again, but what will the new normal look like is the question.
