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CAS-1417383-P3Y2J8 -- help please!--

AussieDroneOperator

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Hi all, about 5 days ago i sent my DJI Mavic Pro back to the Burwood VICTORIA branch of the Australian DJI Technology Ltd via post, and i havent heard anything via email or even a notification to let me know that it has reached its destination or what is going on with my drone.....it's going in for repair or replacement after gimbal malfunction took place.

i even tried the "repair/trace" section of the DJI support website....and all it manages to bring up is...


Sorry, the number you input has not been found. This may be because:

1) The product you sent has not been delivered to DJI yet.

2) The product you sent has been delivered to DJI, but it has not yet been registered. We aim to register each product as quickly as possible so please try again later.

3) The number you entered is incorrect. Please check.


PLEASE if anyone could help, i would love to know what's going on with my drone or an update?!

cheers
 
It takes about 7 days for things to go through. I just experienced the same thing. It is a complete cliff hanger for a solid week. I ended up sending 4 items.
 
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