Dji go 4 app keeps crashing

[adbeal]

My dji go 4 app keeps crashing when recording in 1080p. All other resolutions are fine. I’m using the latest firmware. Does anybody know why this would be happening?

 

[Roy Rogers]

What craft are you flying? Have you tried filming in other resolutions?
My first though would to check all my setting .

 

[Point Zero]

Yeah that's weird! I would delete the app and reinstall a fresh copy first. If that doesn't help then its factory reset time and if that doesn't work its dji warranty time.

That is what I would do

Edit: If possible try the app on another phone and see if the same thing happens?

 

[Mossiback]

Try:
• Turning off cashing to your device
• Put your device in airplane mode
• Disable Bluetooth if it is running
• Turn off all other apps
• Use USB cable from bottom of RC (unplug short cable from side of RC)
• Try different USB cable
• Reformat the SD card in the AC using Go 4
• Use a different (faster) SD card

Questions:
• What display device are you using?
• Has it worked properly before or is this a new problem?
• You state that all other resolutions are fine. Does that include 4K?

 

[adbeal]

I’m using I phone 7 plus with the latest upgrade to iOS. Yes 4K is fine. I don’t want to delete the cache right now because I have some videos on there that have audio with them. Does anyone know how to transfer those videos along with the audio to a hard drive without losing the audio?

 

[Roy Rogers]

USB to pc USBC to drone , power on . I drag n drop to a folder but your Mac or pc should detect drive F and or G

 

[Mossiback]

I'm out. If it handles 4K fine then I don't know why it crashes on 1080. Hopefully someone will have your solution and I will learn something.

What are you flying?

 

[adbeal]

Mavic pro

 

[adbeal]

The videos that I’m wanting to transfer are on the dji go 4 app. I don’t believe I could transfer the audio and video together from my drone.

 

[Roy Rogers]

The videos that I’m wanting to transfer are on the dji go 4 app. I don’t believe I could transfer the audio and video together from my drone.

On the Go 4 app from the title screen go to editor in the upper port of the screen alil to the left , Album , then pick your file , bottom of the screen far left "down arrow" Save video to your device

 

[SpinItUp]

The audio is encoded into/with the video, no harm there when transferring the video file.
To have the audio separately would require editing.