DJI repair dept

[Thor-USA]

I sent my gimbal / camera assembly to DJI.

It arrived March 4.

There is no indication of delivery on the DJI website. When I contact them they tell me that they are looking and will get back to me.

I have proof that it was delivered.

Any help / insight? Or is my gimbal a victim of covid 19

Thanks

 

[Thor-USA]

I sent my gimbal / camera assembly to DJI.

It arrived March 4.

There is no indication of delivery on the DJI website. When I contact them they tell me that they are looking and will get back to me.

I have proof that it was delivered.

Any help / insight? Or is my gimbal a victim of covid 19

Thanks

Btw, mavic 2 pro

 

[OurAngryBadger]

I sent my gimbal / camera assembly to DJI.

It arrived March 4.

There is no indication of delivery on the DJI website. When I contact them they tell me that they are looking and will get back to me.

I have proof that it was delivered.

Any help / insight? Or is my gimbal a victim of covid 19

Thanks

Hi, there's not much advice I can give. If it says delivered, it was delivered. It's in DJIs hands now. The only thing I can say is, hopefully they find it. With the pandemic we can expect delays everywhere, but more than a month is a long time to wait. Did they acknowledge the tracking said delivered?

 

[Dave Maine]

DJI has closed many of it’s us operations due to Coronavirus? Which office, and do you know if it is open? Most localities probably won’t find drone a critical social function.