I think this probably should be here and not the Mavic Pro sub thread - but if any mods disagree please feel free to move.
On Tuesday, I received my replacement Mavic Pro Plat, which was repaired under warrenty for a camera issue where the horizon would jump on deceleration and vibration(?) lines were appearing in videos. DJI confirmed the unit was faulty with a " Gimbal arm module defect" and the Gimbal Axis Arm Module and repair service fee were waived - there was no evidence of this though, instead of the damaged component on warrenty screen i just had a picture of a desk. This all appears muite though as DJI havent actually repaired my drone! The drone thats arrived has a different serial number and that combined with some slight scuffing on the serial number sticker in the battery holder area tells me its a refurb unit.
Took the drone out for a test flight yesterday and I think DJI have sent me a defective replacement as gimbal and camera problems are the same! I have a few videos here and i want a sanity check - i just dont remembe my original MPP doing any of this when i first had it.
Camera shudder when moving of - 5 seconds in
Horizon camera jump when decelerating - 8 & 31 seconds in
The last video
Camera is out of control and articulating its self
I would appreciate your thoughts on all this please - is this drone also defective? If it is then having a refurb drone returned with the same problems as the one you sent in for repair is giving me no confidence as to the quality control of the DJI repair programme. I dont want to play a game of russian roulette and *hope* the drone they send me has been throughly checked. If they can send me a refurb which has a broken camera how can I be confident they are not sending me a drone which could have problems far worse that cause it to come out the sky??
When all is said i done, I would of just wanted my original drone back, its 10 hours flight time and knowing its history.
What would you advise i do? My head tells me to put in a written complaint and not go through the support people.
Thanks
Graham
On Tuesday, I received my replacement Mavic Pro Plat, which was repaired under warrenty for a camera issue where the horizon would jump on deceleration and vibration(?) lines were appearing in videos. DJI confirmed the unit was faulty with a " Gimbal arm module defect" and the Gimbal Axis Arm Module and repair service fee were waived - there was no evidence of this though, instead of the damaged component on warrenty screen i just had a picture of a desk. This all appears muite though as DJI havent actually repaired my drone! The drone thats arrived has a different serial number and that combined with some slight scuffing on the serial number sticker in the battery holder area tells me its a refurb unit.
Took the drone out for a test flight yesterday and I think DJI have sent me a defective replacement as gimbal and camera problems are the same! I have a few videos here and i want a sanity check - i just dont remembe my original MPP doing any of this when i first had it.
Camera shudder when moving of - 5 seconds in
Horizon camera jump when decelerating - 8 & 31 seconds in
The last video
Camera is out of control and articulating its self
I would appreciate your thoughts on all this please - is this drone also defective? If it is then having a refurb drone returned with the same problems as the one you sent in for repair is giving me no confidence as to the quality control of the DJI repair programme. I dont want to play a game of russian roulette and *hope* the drone they send me has been throughly checked. If they can send me a refurb which has a broken camera how can I be confident they are not sending me a drone which could have problems far worse that cause it to come out the sky??
When all is said i done, I would of just wanted my original drone back, its 10 hours flight time and knowing its history.
What would you advise i do? My head tells me to put in a written complaint and not go through the support people.
Thanks
Graham
