DJI support chat from today. I'm still not in the air

[FhvnEd]

DJI Support

DJI Support sent Today at 12:37 PM
Thank you for contacting DJI Support. This is Louchie and I'll be assisting you today.
Hi! How can I help?
You sent Today at 12:38 PM
Hang on, I'm writing the problem. It may take a while.
DJI Support sent Today at 12:38 PM
Alright.
You sent Today at 12:45 PM
I've been doing this for several years. I'm an FAA certified Part 107 pilot and have owned several drones, most being DJI. I live within 5 miles of Class D airspace, so I am very familiar with the authorization process. In the past, it was relatively easy. Start the drone; get the flight restriction screen; click a few boxes (occasionally get authorized with the text to the phone, but normally, just clicking the boxes and accepting responsibility unlocks with no problem). For the past week, no matter what I do or how I do it, I'm getting "maximum flight altitude reached" warnings and I can't get through the unlock, even though the screen says "unlocking successful". I log into my account; I log out of my account; I do the web site self unlocking and nothing works. My SC shows an active flight license good for 2 days from now. I've tried to fly 6 times today after doing all the unlock procedures and still get the "maximum flight altitude reached" What the heck is wrong?
DJI Support sent Today at 12:54 PM
I'm sorry to hear that but don't worry, it will be my pleasure to help.
You sent Today at 12:54 PM
Thank you
DJI Support sent Today at 12:54 PM
You're welcome.
DJI Support sent Today at 12:54 PM
May I know what specific DJI drone is this?
You sent Today at 12:55 PM
Mavic Air 2 coupled to a smart controller
DJI Support sent Today at 12:55 PM
Thank you.
DJI Support sent Today at 12:55 PM
Can you send me a photo or screenshot of the error message on the App?
You sent Today at 12:55 PM
All the latest firmware
DJI Support sent Today at 12:56 PM
I see.
You sent Today at 12:57 PM
No. the drone is shut off and the smart controller is charging. It's just the standard error message you get when you reach 30 meters; Maximum flight altitude reached. Please log in our use real name authentication.
You sent Today at 12:57 PM
I am logged in.
DJI Support sent Today at 1:03 PM
Thank you.
DJI Support sent Today at 1:03 PM
Did you use your log in using the email address you used to unlock the zone?
You sent Today at 1:04 PM
Yes. The only one I have ******@comcast.net. That's my DJI Account
DJI Support sent Today at 1:07 PM
Thank you.
DJI Support sent Today at 1:07 PM
One moment please as I check this for you.
You sent Today at 1:07 PM
Thank you
DJI Support sent Today at 1:07 PM
You're welcome.
DJI Support sent Today at 1:17 PM
We are currently assisting other customers; you may experience a delay. We will be with you shortly!
You sent Today at 1:18 PM
Thought you were working with me?
DJI Support sent Today at 1:18 PM
My apologies for that automated message. I'm still here.
You sent Today at 1:19 PM
Ok
DJI Support sent Today at 1:21 PM
Thank you.
DJI Support sent Today at 1:21 PM
Hi Ed, I just need to verify, did you try to log in and log out after you successfully unlock the zone?
You sent Today at 1:21 PM
Yes
You sent Today at 1:22 PM
I logged in. I didn't log out
You sent Today at 1:22 PM
Logging out would cause a problem
DJI Support sent Today at 1:22 PM
On the App on your mobile phone. Did you try to log out on the app?
DJI Support sent Today at 1:22 PM
Can you send me a photo or video of the error message on the App?
You sent Today at 1:23 PM
I don't have the app on my mobile. I use the smart controller
DJI Support sent Today at 1:24 PM
I see.
You sent Today at 1:24 PM
There's only one error message. Exactly what I sent you word for word. Max flight altitude reached
DJI Support sent Today at 1:24 PM
Did you update the firmware of the smart controller?
You sent Today at 1:24 PM
Yes
You sent Today at 1:24 PM
And the batteries
You sent Today at 1:24 PM
And the aircraft
DJI Support sent Today at 1:29 PM
Thank you.
DJI Support sent Today at 1:29 PM
Please allow me a minute or two as I check this for you.
DJI Support sent Today at 1:29 PM
Hi Ed, may I know the app version?
You sent Today at 1:31 PM
1.2.2
DJI Support sent Today at 1:32 PM
Thank you Ed.
DJI Support sent Today at 1:32 PM
One moment please as I continue to check this for you.
DJI Support sent Today at 1:41 PM
We are currently assisting other customers; you may experience a delay. We will be with you shortly!
You sent Today at 1:52 PM
Hello??
You sent Today at 2:01 PM
Hello?????
Hello? Anybody still there???
DJI Support sent Today at 2:11 PM
We are currently assisting other customers; you may experience a delay. We will be with you shortly!
This is stupid. This is your idea of support? All you did was ask basic questions. You offered no solutions and basically have no idea what the (Mod Removed Language)is going on. Leave the screen long enough and people get fed up and click off and you go back to reading comic books. What a joke.

 

[dirkclod]

This is stupid. This is your idea of support? All you did was ask basic questions. You offered no solutions and basically have no idea what the (Mod Removed Language)is going on. Leave the screen long enough and people get fed up and click off and you go back to reading comic books. What a joke.

Sorry for your problem but it’s something you are going to have a deal with them. This forum isn’t affiliated with the company.
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Sorry but do take and read our guidelines.

CLOSED.​