Factory Reset doesn't work

[DRONIE.FLIGHTS]

Hi, I tried to do Factory Reset, but it didn't work. Any ideas?

 

[msinger]

If the factory reset fails multiple times in a row, then you should contact DJI support for help. It's likely failing due to some type of hardware issue.

 

[Wayleebird]

When the update or down grade fails just press the video record button for 10 seconds. Don't restart the mavic and try again should work

 

[Arpa]

Doesn't work. Tryed several times, but same error message as above.

 

[zoulu]

Doesn't work. Tryed several times, but same error message as above.

How did you solve your problem?

I experience the same issue "Factory reset failed!"

I am on firmware v 01.03.1000

The Dji support is a bad joke (at least the chat), any help is appreciated.

 

[Aktar76]

How did you solve your problem?

I experience the same issue "Factory reset failed!"

I am on firmware v 01.03.1000

The Dji support is a bad joke (at least the chat), any help is appreciated.

Did you solve it?

 

[zoulu]

Did you solve it?

No, I did not had a chance to use another computer and at the moment the drone seems to work more or less ok...

(Except that the video is either blurry (0,0,0) or flickering (+1,0,0), yesterday suddenly the gimbal moved to 45° by itself and got stuck, I get NFZ warnings but I am not near a NFZ, in sports mode it constantly says "battery overcurrent" and so on... :-D )

 

[andry]

hi i got same problem here.. do u solve it now?

 

[CrazyFreak]

I’ve got the same problem can’t factory reset the RC, I also can’t export blackbox data. But I can update the firmware for the RC. I’m currently on the latest firmware and latest assistant 2 software on the computer.

 

[minja]

Did you find a solution for this?

 

[CrazyFreak]

Did you find a solution for this?

I’m on mac, I installed the newest version of horndis and it started working.