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Has anyone ever seen this “smudge” on the lens after 1st flight?

f13dfx

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Bought my Mini 3 Pro with Standard RC-N1 controller sealed brand new from local Best Buy in Canada. Charging & updates were fine. After flying 16 minutes for the 1st time, I noticed this “smudge” on the lower righthand quarter of the camera lens which went away on it’s own after about 10 minutes. Tried to simulate this “smudge” which I think manifests itself when the camera & drone warmup to operating temps. Actually looks like condensation on the inside of the lens! The video & photos I took were fine which is the really weird part as the “smudge” didn’t seem to affect them! I’ve emailed DJI Customer Support as to what to do, since I purchased the 1-year DJI Care Refresh when I activated the drone.
 

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Bought my Mini 3 Pro with Standard RC-N1 controller sealed brand new from local Best Buy in Canada. Charging & updates were fine. After flying 16 minutes for the 1st time, I noticed this “smudge” on the lower righthand quarter of the camera lens which went away on it’s own after about 10 minutes. Tried to simulate this “smudge” which I think manifests itself when the camera & drone warmup to operating temps. Actually looks like condensation on the inside of the lens! The video & photos I took were fine which is the really weird part as the “smudge” didn’t seem to affect them! I’ve emailed DJI Customer Support as to what to do, since I purchased the 1-year DJI Care Refresh when I activated the drone.

As someone who flys the Mini 3 Pro in the Rain, this should not happen.
I would take that back and replace for a new one with better seals on the O-Rings

Phantomrain.org
Gear to fly your Mini 3 Pro in the Rain.
 
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Take it back to Best Buy , see if you cannot get the exchange. This is your best option if possible.
Even if I already bought DJI Care Refresh for this unit? Can DJI switch it over to the replacement that Best Buy exchanges it for?
 
If you get a replacement through DJI your Care Refresh will transfer to the replacement.
If it's a warranty issue DJI will take care of it and transfer you Care Refresh.
So, contact DJI support for more information.
 
Took a look at a YouTube video explaining why it happens. It’s just a matter of the O-Ring not being set properly 🙄!
If you found one please post the link. If it's inside the camera body, such that you have to open the camera shell, you likely void the warranty in a DIY fix.
 
Send it back. If there is moisture inside the camera it will cause long term problems. If you open it up, it will probably void the warranty. And there is no way a diyer can keep moisture out. Don't take chances. Let DJI handle it.
 
Well, I don’t know about sending it back. The person that answered in Tech Support that’s supposed to be a Mini 3 Pro specialist was all the way in a call center located in the Philippines! I could tell she was nervous & was just reading off an FAQ list. At least when I call Autel Tech Support in Bothell, WA the person actually knew about the Nano+! Chances are that DJI sends me a new sealed Mini 3 Pro with the same problem! I’m not going to open or do anything stupid to void my warranty. I live in a cooler climate than where I flew this for the first time. Like I said, I will give the YouTube suggestion a try & see what happens.

FWIW, no one at DJI has contacted me about the tech support email I sent them following DJI Care Refresh instructions. The lady in the Phillippines didn’t even ask for my request ID# so I’m not impressed!
 
Decided to call DJI Support & this time I was told to return it due to a known "fogging" issue with the Mini 3 Pro. Sent me a UPS return label sending my Mini 3 Pro from Toronto to Cerritos, CA via worldwide expedited 2-day service, so that was last Friday & received a brand new sealed Mini 3 Pro this Thursday which I tested & does not have the "fogging" problem. I guess it's a hit or miss with DJI Support but pretty impressed with the speed by which they got this problem resolved!

Thanks to everyone who participated & helped me with this problem! LUV THIS FORUM!!!
 
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Decided to call DJI Support & this time I was told to return it due to a known "fogging" issue with the Mini 3 Pro. Sent me a UPS return label sending my Mini 3 Pro from Toronto to Cerritos, CA via worldwide expedited 2-day service, so that was last Friday & received a brand new sealed Mini 3 Pro this Thursday which I tested & does not have the "fogging" problem. I guess it's a hit or miss with DJI Support but pretty impressed with the speed by which they got this problem resolved!

Thanks to everyone who participated & helped me with this problem! LUV THIS FORUM!!!
You're lucky. My Mini 3 has been gone for a week now and it's STILL not in Cerritos.
 
You're lucky. My Mini 3 has been gone for a week now and it's STILL not in Cerritos.
From what part of Canada were you sending it from. Also, was it a warranty replacement or a DJI Care Refresh? I returned mine while I was in Toronto which is a major UPS hub. It’s also the Labor Day long weekend. Sorry to hear it’s taken so long :(
 

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