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Mavmount

msinger

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Approved Vendor
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Oct 12, 2016
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www.MavicHelp.com
#2

Paul2660

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Feb 12, 2018
Messages
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Age
60
#3
Yes, they can take a bit of time. It depends on the payment method. The first time I used them, my PayPal went through quickly and they shipped immediately. The 2nd time, for some reason my PayPal payment went through as a check, not sure what happened, and it took 8 days to clear, once cleared, they shipped immediately.

You might check your payment see if it's cleared.

They are also good at getting back to emails.

Paul C
 

DCDronePilot

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Jan 29, 2018
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Age
32
Loc
Washington, DC
#4
I put it through as a credit card. I placed my order on the 12th, so maybe they are just slower than normal with processing, but I never received and email indicating that the items I purchased had shipped.
 
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Paul2660

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Feb 12, 2018
Messages
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Age
60
#5
Not sure what to do there. You should get an email for sure when they ship. I would try emailing them with the order number and see what they say. If no response after a few days, you might need to call credit card and see if payment went through. Sometimes the card company can make a call or you can contest the order.

Hope it gets worked out as they make great stuff. Have their iPad holder for both MPP and MP2.

Paul C
 

Tbredhed

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Joined
Dec 28, 2017
Messages
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Age
53
Loc
Thunder Bay, ON
#6
Yes, they can take a bit of time. It depends on the payment method. The first time I used them, my PayPal went through quickly and they shipped immediately. The 2nd time, for some reason my PayPal payment went through as a check, not sure what happened, and it took 8 days to clear, once cleared, they shipped immediately.

You might check your payment see if it's cleared.

They are also good at getting back to emails.

Paul C
I have had the complete opposite experience with them. I received my mavmount for my 8" tablet and the screw that connects the tablet holder to the plate in the controller mount was stripped.

I emailed about it, when they finally replied they blamed me for stripping it, I was more concerned about getting it fixed than assigning blame and replied to them about getting the part to fix it and have never heard back from them. Obviously not impressed with them!
Cheers
 
Likes: mereflyer

Drone on

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Joined
Jun 28, 2017
Messages
390
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222
#7
I ordered filters and mounts from Mavmount over a week ago and never received them. Has anyone recently ordered from them? Any issues??
In the age of Amazon prime, they do seem prehistoric, albeit realistic.
I recently placed an order and it took a week to receive. It felt like an eternity, and yet it was only a week.
Without the internet, I would have never known such a part was available. Without the internet, maybe such a part would not be available.
 
Likes: mereflyer

Aerial West

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Approved Vendor
Joined
Dec 14, 2016
Messages
536
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253
Loc
California
Site
www.MavMount.com
#8
I ordered filters and mounts from Mavmount over a week ago and never received them. Has anyone recently ordered from them? Any issues??
Hey there! Thanks for ordering! i just checked and by the date, believe i found your order (Has 'moon' in it, right?).

It was ordered on that saturday, and shipped January 15, 2019 at 1:35 pm
I ship about 20 packages a day, so there's always something that USPS didn't scan on my radar, and a few from that week are not updated yet.

On my end I shipped and dropped off quickly, usually same or next day. Everything that has been ordered is shipped except for the few that came in the last hour.

correct me if im wrong, but it looks like your tracking is live now, right?
 

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