New 2S, right control stick not centered

RetiredInFL · Apr 21, 2021

I flew for the first time today and noticed the right control stick is not physically centered (aiming slightly downward) and the "tension" when I pull down on it seems to be less than the left one. I am able to complete the calibration but I wonder if I should contact DJI about this or not be concerned?

MAvic_South_Oz · Apr 21, 2021

It might be fine to use like that, but as a new item, you'd expect it to be fairly even . . . it sounds like it isn't right for some reason.
Can't hurt to let them know and get a replacement.
If new like that, you might be able to return to place of purchase (if not bought DJI directly) and get a whole new 2S replacement.

RetiredInFL · Apr 21, 2021

MAvic_South_Oz said:
It might be fine to use like that, but as a new item, you'd expect it to be fairly even . . . it sounds like it isn't right for some reason.
Can't hurt to let them know and get a replacement.
If new like that, you might be able to return to place of purchase (if not bought DJI directly) and get a whole new 2S replacement.

I thought of that, and Amazon definately would take it back, but I bought DJI Refresh which is bound to that specific drone. Not sure if they would transfer it. I'm sure DJI won't do a "cross-ship" so I'd be without my controller for probably a couple weeks.

Thomas B · Apr 21, 2021

RetiredInFL said:
I thought of that, and Amazon definately would take it back, but I bought DJI Refresh which is bound to that specific drone. Not sure if they would transfer it. I'm sure DJI won't do a "cross-ship" so I'd be without my controller for probably a couple weeks.

Ask them (Amazon)
DJI will transfer it if they send a new drone.
You really just need a controller.

RetiredInFL · Apr 21, 2021

Thomas B said:
Ask them (Amazon)
DJI will transfer it if they send a new drone.
You really just need a controller.

DJI won't transfer but they will refund. They will only transfer if I got a replacement under REFRESH. Amazon didn't sell me REFRESH, DJI did when I first registered the drone. Amazon will definitely take back the drone for up to 30 days. Just as easy to send it back and reorder at the same time.

hiflyer201 · Apr 22, 2021

Do what ever it takes to get a new controller and not pay for another refresh. I don't think I have heard of that happening before since it's spring loaded to the center.