New Mavic Pro not activating

[Hawk48]

When I reached the end of the activation procedure the page said “serial numbers do not match”, when I gave DJI the numbers upon warranty registration I gave them a “O” instead of a “0” for the first number, I e-mail DJI about this and they said to enter the correct serial number, l don’t know how to do this except by the page where it says “ name your aircraft” instead of using a name, the aircraft is new, I sure someone can solve this problem. Thank You

 

[Starz]

Try logging out. Then back in and start over?

 

[Hawk48]

I tried that, exiting- re- entering the DJI go4 app, unplugging the wires, tried 3 locations for satellite reception, what I have is the last page I get to now is next to the last “confirm e-mail”, the next page is the one where it says serial number don’t match.

 

[Starz]

Just exiting the app won’t log you out of your account.
Satellite reception at this point is not an issue. Just internet connection.

 

[Hawk48]

Wi Fi was switched off in my IPad settings for a while, is there a way I could correct the number?

 

[Starz]

Try clicking on the number and see if it will let you edit it.

 

[Hawk48]

The number doesn’t come up on any of the pages or some place I don’t know of.

 

[Starz]

I’m grabbing at straws here to try and find something that will get this done for you. I‘m sure it’s frustrating on your end, but there has to be a solution.
Watch this one and see if we missed something.

 

[Thomas B]

Contact DJI directly. It’s their software thats got you stuck with your error.

 

[Hawk48]

I e-mailed DJI about the “wrong serial number” error and was told to re-enter the correct number,e-mailed back I had no way of doing this ,haven’t heard from DJI since.

 

[Thomas B]

Too bad that you didn’t ask them how to do it... Hopefully they will respond soon.

 

[Broken Arrow]

Throwing darts in the dark here, but instead of logging out, delete the app and try starting over.