Note 9 won't connect to my RC

uscrugbyno1 · Nov 30, 2020

Hi everyone,

Just purchased a Mavic 2 Pro and after 4 hours I just found out my phone is not supported. I have a Samsung note 9. I tried my wife's Iphone and the app connects to the drone flawlessly. I have tried debugging setting in the Note. I have also tried a few different cables and the USB at the bottom of the RC. When I connect it to the RC, the phone powers up, but for some reason does not sync. Any ideas on how to get my Note 9 to communicate with the RC?

DanMan32 · Nov 30, 2020

If you use the bottom port, make sure none of the included short cables are plugged into the side. If you do, the bottom port will provide power, but not data. Drove me nuts figuring that out.

Note 9 should work. After all, it still works with S20 updated to Android 10 and N9 isn't that old.

uscrugbyno1 · Nov 30, 2020

DanMan32 said:
If you use the bottom port, make sure none of the included short cables are plugged into the side. If you do, the bottom port will provide power, but not data. Drove me nuts figuring that out.

Note 9 should work. After all, it still works with S20 updated to Android 10 and N9 isn't that old.

Yes, I have only the bottom USB cable plugged in. Does not work. =[

Jay241 · Nov 30, 2020

uscrugbyno1 said:
Yes, I have only the bottom USB cable plugged in. Does not work. =[

Welcome to the forum Danman, I have the Air 2 and have the same phone, Note 9 and my DJI fly app works without any issues, did you give all permissions? Try going into the app info and under storage and clear cache and data, remove app and try installing it again and see if it ask for permission(s) again and allow. Not sure if that is the problem but might be a solution(?). Good luck.

uscrugbyno1 · Nov 30, 2020

Jay241 said:
Welcome to the forum Danman, I have the Air 2 and have the same phone, Note 9 and my DJI fly app works without any issues, did you give all permissions? Try going into the app info and under storage and clear cache and data, remove app and try installing it again and see if it ask for permission(s) again and allow. Not sure if that is the problem but might be a solution(?). Good luck.

DJI Go 4 is the app I am using.

uscrugbyno1 · Nov 30, 2020

Jay241 said:
Welcome to the forum Danman, I have the Air 2 and have the same phone, Note 9 and my DJI fly app works without any issues, did you give all permissions? Try going into the app info and under storage and clear cache and data, remove app and try installing it again and see if it ask for permission(s) again and allow. Not sure if that is the problem but might be a solution(?). Good luck.

I just cleared all Cache, uninstalled then reinstalled and still the same result.

Cliff1028 · Nov 30, 2020

uscrugbyno1 said:
I just cleared all Cache, uninstalled then reinstalled and still the same result.

I fly the mini 2 and use the dji fly app. If you are using the dji go 4 app, try using the dji fly app.

Cliff1028 · Nov 30, 2020

Cliff1028 said:
I fly the mini 2 and use the dji fly app. If you are using the dji go 4 app, try using the dji fly app.

My mistake. I was thinking ypu were flying an air 2. When I checked your post again, I saw that you fly a mavic 2 pro.

uscrugbyno1 · Nov 30, 2020

Cliff1028 said:
My mistake. I was thinking ypu were flying an air 2. When I checked your post again, I saw that you fly a mavic 2 pro.

Correct, the Mavic 2 Pro. =[

uscrugbyno1 · Nov 30, 2020

I don't want to buy a new phone nor get the Pro controller. LOL

Jay241 · Nov 30, 2020

Sorry, I did think you were also on the Air 2, my bad. Hope it will be fixed for you soon.

DanMan32 · Dec 1, 2020

Jay241 said:
Welcome to the forum Danman, I have the Air 2 and have the same phone, Note 9 and my DJI fly app works without any issues, did you give all permissions? Try going into the app info and under storage and clear cache and data, remove app and try installing it again and see if it ask for permission(s) again and allow. Not sure if that is the problem but might be a solution(?). Good luck.

I've been a member since 2018, and even longer on PhantomPilots.

Jay241 · Dec 1, 2020

DanMan32 said:
I've been a member since 2018, and even longer on PhantomPilots.

LOL DanMan, I have no idea why I quoted your reply, it was meant for "U". Sorry.

uscrugbyno1 · Dec 1, 2020

I saw someone in a Note 9 user group said their charging port needed repairs and sent it into Samsung and then it worked with the app / RC / Drone.

DanMan32 · Dec 1, 2020

Jay241 said:
LOL DanMan, I have no idea why I quoted your reply, it was meant for "U". Sorry.

I figured. Just messing with you.

DanMan32 · Dec 1, 2020

uscrugbyno1 said:
I saw someone in a Note 9 user group said their charging port needed repairs and sent it into Samsung and then it worked with the app / RC / Drone.

Or a cleaning. Some have had their samsungs tell them there's moisture in the port. Once they cleaned the port, it worked.
One test you could do is connect the N9 to your PC and see if you can access files on the N9 from your PC.

egadgetguy · Jan 4, 2021

Have you tried a phone that has Android 8 or 9? Samsung phones with A10 don't seem to work. My S20U and S9 don't work but my S7 works great

uscrugbyno1 · Jan 4, 2021

egadgetguy said:
Have you tried a phone that has Android 8 or 9? Samsung phones with A10 don't seem to work. My S20U and S9 don't work but my S7 works great

No, I only have one droid phone that works. I don't know how to install specific versions of android. I only install what is being pushed to me.