Phone disconnecting from controller

[Blokksberg]

Hi mavic pilots! Today i ran into a problem i have had two times before. I was flying my mavic pro, and suddenly my phone is unable to show video feed. I can still control the drone with the controller, but this could still be very frightening. Luckily my drone was under 200 meters from me, and i managed to land it. But before i did, i decided to troubleshoot a little. I tried restarting the app, and instead of "go fly", in full blue, it said "enter device" and only the edges were blue. I entered, and still no video. I exited to the main screen of the app again, and realized it said "rc connected"instead of "connected". The phone was still charging, so it did have contact. This could end bad, if it happens when my drone is not within eyesight, and maybe RTH will be too low. Could you guys help me? Here is a screenshot. I also have a video, i can send if you ask.

 

[Point Zero]

The first thing I would try is to use the second usb slot at the bottom of the controller instead of the one which plugs in from the side. This might be a cable issue?

 

[Blokksberg]

The first thing I would try is to use the second usb slot at the bottom of the controller instead of the one which plugs in from the side. This might be a cable issue?

Ok i'll try that, but the phone is still charging, and after restarting the drone and the controller, it worked again

 

[Point Zero]

what phone are you using?

 

[brett8883]

Your cord is bad get a new one

 

[ac0j]

Certainly smells of the typical android issues, I copied this from other threads;

"Need to go into your settings and turn on USB debugging and change your USB port from charging to media transfer protocol MTP. You have to go into your developer options which is available by pressing the build number of your phone 7 times in a row and then like I said go in there turn USB debugging on change charging to MTP and you'll be flying in a matter of minutes."

Also there has been mention of "game mode" on some devices. I do not own android, but those who do may be able to chime in.

Hope this helps!

 

[Mossiback]

Probably a cable issue.
Remote controller connection error
More reading here:
Search results for query: "remote controller connection error"

 

[Blokksberg]

Thanks for all the fast replies! Tomorrow i will try flying it with a friend's phone, and thus another cable. (I have a galaxy s7, he has an Iphone SE)

 

[ac0j]

Thanks for all the fast replies! Tomorrow i will try flying it with a friend's phone, and thus another cable. (I have a galaxy s7, he has an Iphone SE)

Search this forum for galaxy s7, there has been a LOT of trouble with that model. But for some people they seem to work fine!
The Iphones/ipads usually work just fine if they arent too old and IOS is updated.

 

[Turn11]

Take a gander at this information that Mike Singer @msinger has compiled with our (OP) feedback.