Welcome Mavic Pilot!
Jump in and join our free DJI Mavic community today!
Sign up

Refresh program is a much needed option...

Mapleman231

Member
Joined
Aug 18, 2019
Messages
17
Reaction score
5
Age
59
Location
Onawa iowa
Im in the process of replacing my pro platinum after a destructive flight. They recieved mine yesterday and already this morning ive recieved a text informing me my replacement is being shipped express.got my tracking info and will probably be airborne by the weekend. Awesome DJI!! THANKS FOR MAKING MY DAY A LIL BRIGHTER!!
 

DanMan32

Well-Known Member
Premium Pilot
Joined
Sep 1, 2018
Messages
2,613
Reaction score
860
Age
53
They are good as long as there's no deviation from their plan.
I tried to get them to cancel the refresh and instead do the repair and charge me accordingly as I wanted to save my refresh for a more serious issue. No dice.
They itemize the quote for a repair, but total the quote for refresh without clearly showing the invoice is for refresh.
 

eldvisuals

Active Member
Joined
Aug 8, 2019
Messages
28
Reaction score
15
Age
26
Glad it worked out for you. A lot of what ifs with the plan.. My friend ended up havin pay $891 to repair his mavic pro 2... since the gimbal was lost they wouldn't cover it.
 

waynesi

Member
Joined
Dec 16, 2018
Messages
22
Reaction score
9
@DanMan32, telling from my own experience of excising the Care Refresh, I got an itemised bill first along with a choice on what to do - pay the bill or use the policy. I think I confirmed with DJI through an email that I would like to use the policy and then received a paypal link. Hope this helps.
 

New Threads

Forum statistics

Threads
69,043
Messages
799,621
Members
96,218
Latest member
Gerard Wilson