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- Jan 21, 2018
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In a previous thread, which is closed now, I posted, "Help with flight log". First sentence in comments was, "Mavic Pro 2, did it disappear". Here is information for those who followed the 6 page thread.
I just received an email for DJI and here is what it said:
DJI SUPPORT (DJI Support)
2月12日 CST12:11
Dear Customer,
Thanks for your patience.
This is _____ from the data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
For your case CAS-2723808-D5C1G1, we have finished the data analysis, and the result is as follows:
1. The aircraft worked in GPS mode;
2. T=06:21, H=4.3 m, D=73.4 m, the record ended while the aircraft was hovering;
3. The home point: 35.0094300 -82.5103321, and the last point: 35.0087775 -82.5104600.
The record ended without any sign of abnormality, so we could not verify what happened afterwards.
We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another one, we can offer you a 30% off discount for Mavic 2 Pro without the charger and remote controller. Please kindly send us the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:
----------If the model is incorrect, please let us know.
----------We’re sorry to tell you that the discount cannot be applied to any other model other than the original one, or be credited to your account.
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thanks for your support. Have a nice day.
So, maybe I was correct, it just disappeared. No flyaway. No crash. No pilot error. Just, gone. Oh, and searched the area three times.
I just received an email for DJI and here is what it said:
DJI SUPPORT (DJI Support)
2月12日 CST12:11
Dear Customer,
Thanks for your patience.
This is _____ from the data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
For your case CAS-2723808-D5C1G1, we have finished the data analysis, and the result is as follows:
1. The aircraft worked in GPS mode;
2. T=06:21, H=4.3 m, D=73.4 m, the record ended while the aircraft was hovering;
3. The home point: 35.0094300 -82.5103321, and the last point: 35.0087775 -82.5104600.
The record ended without any sign of abnormality, so we could not verify what happened afterwards.
We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another one, we can offer you a 30% off discount for Mavic 2 Pro without the charger and remote controller. Please kindly send us the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:
----------If the model is incorrect, please let us know.
----------We’re sorry to tell you that the discount cannot be applied to any other model other than the original one, or be credited to your account.
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thanks for your support. Have a nice day.
So, maybe I was correct, it just disappeared. No flyaway. No crash. No pilot error. Just, gone. Oh, and searched the area three times.