Serial Number ends with an "R"

[jumper17]

Hi, I just open my (new as advertised) Mavic and the S.N. has an "R" at the end, not "-R" one, and I contacted support. The first one told me it was a refurbished one, told me to contact dealer (B&H) for replacement, 5 minutes later he told me was wrong, made a mistake and my unit was not a refurbished one. So I decided to contact again. The 2nd advisor told me it was refurbished and should send email to [email protected]. The 3rd one told me it wasn't a refurbished one, as they have the "-R" and mine didn't, but the 4th one told me it was. I need some help here please!!!
Thanks in advance and sorry if this post isn't for these section, I'm new.

 

[Cyberpower678]

How many characters is your serial number?

 

[jumper17]

How many characters is your serial number?

It has 14 characters: 08QDE4Q0120xxR, bought it December 10th.

 

[Hollow Dog]

Checked my refurb
Refurb has the "-R"
So you DO NOT have refurb.
Your mavic is NEW.
Yes they should have skipped the R on new if they were using it as a identifier for refurb, but did not.

 

[jumper17]

Checked my refurb
Refurb has the "-R"
So you DO NOT have refurb.
Your mavic is NEW.
Yes they should have skipped the R on new if they were using it as a identifier for refurb, but did not.

Thanks for the reply! I think I can rest now

 

[Flawless]

Checked my refurb
Refurb has the "-R"
So you DO NOT have refurb.
Your mavic is NEW.
Yes they should have skipped the R on new if they were using it as a identifier for refurb, but did not.

This is correct - the R on OP's SN is part of the SN, and not a refurb identifying suffix (which would be 14 digits with -R).