I am experiencing minimum audio from the controller during media replay of video files. Basically, I am adding talking points to certain videos. My media volume is set to max and I have tried everything to resolve. It seems that the mic is set to low when recording thus audio playback is minimum but when I transfer the file to another platform (phone/computer), the audio is fine. I think this may be a software issue and would like to know if anyone else is experiencing the same and know of any steps to resolve. TIA!