Is it just me who has problems downloading the new update to the Smart Controller. I use Dji Assistant 2, it downloads to 99% then message ERROR comes up??
Is it just me who has problems downloading the new update to the Smart Controller. I use Dji Assistant 2, it downloads to 99% then message ERROR comes up??
HI....Had this same frustrating problem....tried everything only to arrive at the same 99% point than nothing !...On attempt n0 7 as we speak !!! DJI...HELLO ....WOTS UP ??Do a factory reset of the SC and start over.
Elizabeth Burke (DJI Support) 2020年9月24日 GMT+820:27 Dear Per, Thanks for contacting DJI Technical Support. We felt much sympathy about your experience with updating, no worries, we're gonna take care of it. Based on your description, we recommend you change the cable to the original one ( which sent with drone together by DJI). If it cannot work, please choose another computer and reinstall the DJI Assistant 2. If the issue persists after several times trying, please provide us a screenshot about the error message that shows up while 99% processing, Besides, please let us know the serial numbers of your drone and remote controller. Please do not hesitate to contact us if you have further questions. Having a nice day! Best Regards, Elizabeth Burke DJI Technical Support Website: DJI Support – Here for You – DJI YouTube: DJI Tutorials |
It will not be the cable. If your PC doesn't recognise the SC it is the USB setting as described in the earlier post.I'll test with another computer tomorrow ?
I got this from Dji today but so far no solution.
I'll test with another computer tomorrow ?
Elizabeth Burke (DJI Support)
2020年9月24日 GMT+820:27
Dear Per,
Thanks for contacting DJI Technical Support.
We felt much sympathy about your experience with updating, no worries, we're gonna take care of it.
Based on your description, we recommend you change the cable to the original one ( which sent with drone together by DJI).
If it cannot work, please choose another computer and reinstall the DJI Assistant 2.
If the issue persists after several times trying, please provide us a screenshot about the error message that shows up while 99% processing,
Besides, please let us know the serial numbers of your drone and remote controller.
Please do not hesitate to contact us if you have further questions.
Having a nice day!
Best Regards,
Elizabeth Burke
DJI Technical Support
Website: DJI Support – Here for You – DJI
YouTube: DJI Tutorials
I got this from Dji today but so far no solution.
I'll test with another computer tomorrow ?
Elizabeth Burke (DJI Support)
2020年9月24日 GMT+820:27
Dear Per,
Thanks for contacting DJI Technical Support.
We felt much sympathy about your experience with updating, no worries, we're gonna take care of it.
Based on your description, we recommend you change the cable to the original one ( which sent with drone together by DJI).
If it cannot work, please choose another computer and reinstall the DJI Assistant 2.
If the issue persists after several times trying, please provide us a screenshot about the error message that shows up while 99% processing,
Besides, please let us know the serial numbers of your drone and remote controller.
Please do not hesitate to contact us if you have further questions.
Having a nice day!
Best Regards,
Elizabeth Burke
DJI Technical Support
Website: DJI Support – Here for You – DJI
YouTube: DJI Tutorials
Ok thanks but my SC is new and has not the same menu. I have Assistant 2 for mavic. My menu has not Developer options and so on.Actually i just realized. You don't want to use the DJI Assistant 2. You want the DJI Assistant 2 for Mavic. That's the correct one for the smart controller.
View attachment 113708
Ok thanks but my SC is new and has not the same menu. I have Assistant 2 for mavic. My menu has not Developer options and so on.
There are confusingly 2 distinct Assistant 2's. If you refer back to my post you will see it is v2.0.14 either PC or Mac the other version is for other devices.Ok thanks but my SC is new and has not the same menu. I have Assistant 2 for mavic. My menu has not Developer options and so on.
No, seriously it is a memory issue. I've been trying to upgrade and not working. It's like the internal storage fills up as it's downloading and keeping both operating systems. I tried to find files to delete and had no luck. I have no additional apps and no other media stored on my Mavic2 Zoom. It's just over 2 months old !!!
NOOOOOOOOOOOOO I cant get the udate of the year.
Got the Mavic Assistant : Failed attempt 3 times :
Reset Default on the Smart Controller : Failed Attempt , headache, swearing, second coffee.
What is the missing piece of the Puzzle:
When the Smart Controller connects do I want to transfer files or Charging ?
At 83 % the smart controller makes some beeping and restarts . but than fails.
Make sure you have at least 50% battery
1- Reset the smart controller erasing all data
2- Do not connect it to WiFi
3- Go to settings, Display , Sleep and change to NEVER
4- Download the DJI Assistance 2 for Mavic in this DJI Assistant 2 For Mavic- DJI Download Center- DJI
5- First open the DJI Assistance and then plug the USB C cable to the smart controller
6- When the control ask for the USB configuration select CHARGING
7- Start the update to the last firmware
8- The update will have 3 steps: Download, Transfer and Install the update
9- If everything goes fine at 99% the controller will reboot by it self and once boot you will see a DJI logo with a progress bar installing. This will take few minutes.
10- Once the controller boot again you should be ready to start Pairing the drone.
11- To pair the drone, go to Settings, Aircraft Management and Add the new drone
12- when the wizard indicate and stat beeping to pair the aircraft with the Mavic Air 2 on hold the power bottom for 4 seconds and will start paring.
13- this should complete the process.
Note: if you turn on the WIFI for any reason, the firmware will try to download automatically and will fill the memory and you will have the memory full error. You will have to Reset to factory and try again.
The smart controller also has fast switch and pairing of multiple aircraft. In settings, aircraft management, you can just touch your aircraft by picture and name (If you gave it one) once you have paired the aircraft originally, it stores that.And nice to know I can add drones and not need any other controllers ! Happy flying