Suddenly dead smart controller. Won't even take a charge..

[sgrant64]

Just in from flying MP2. Smart controller had 3/4 charge on it when I shut it down. Tried to power up the smart controller to look at some data on it and its completely unresponsive. no indicators light up when pressing the power button or when connecting the USB-C charging cable. Curious if any others have experienced this or what suggestions others might have. Purchased from DJI store on Amazon July '20.

 

[Deleted member 103366]

When does the return window close or has it already done so?

 

[StantonZ]

It's dead, Jim.
Not responding to a power connection suggests it's not the battery...so could be a complete loss.

 

[sgrant64]

When does the return window close or has it already done so?

...Not sure. Purchased 7/31/20 via Amazon DJI store...

It's dead, Jim.
Not responding to a power connection suggests it's not the battery...so could be a complete loss.

Yeah...That's kinda my thinking as well...

 

[Deleted member 103366]

It's dead, Jim.

I was waiting for the " not as we know it" bit :-((((

 

[Deleted member 103366]

...Not sure. Purchased 7/31/20 via Amazon DJI store...

I would check that ASAP, it's probably going to be your easiest recourse.

 

[sgrant64]

I would check that ASAP, it's probably going to be your easiest recourse.

Amazon order support dumps me to the DJI support site. Submitted an email with particulars...now I put my head down and wait...

 

[Deleted member 103366]

On my Amazon UK "Your orders" webpage it lists the closing date for a return just below the name / title of each item.

 

[sgrant64]

Ok...See it now. Closed 8 days after purchase (9/8/20)

 

[Deleted member 103366]

Blimey that was a short window, that said it is probably only a "I have changed my mind window".
I had a garden power tool die more than a month out side its return window and Amazon said just send it back, I was quite impressed by that.

 

[360 Guy]

Never had a problem with Amazon or with Ebay also, both good on returns.

 

[SpinItUp]

(Hold The Power Button Down For 10 Seconds) or longer

 

[Arnold LeVine]

does anyone know of any button combinations to press and hold like on Phantom RCs that "reset" the controller?

 

[sgrant64]

(Hold The Power Button Down For 10 Seconds) or longer

Winner, winner chicken dinner!!!!! Held it down for ~16 seconds. Back in the game! Thanks!

 

[Arnold LeVine]

Good info to know! Hope I never need it.

 

[MavicAir2Marc]

Winner, winner chicken dinner!!!!! Held it down for ~16 seconds. Back in the game! Thanks!

I know they have fans but it sounds like a thermal protection shut down, especially the part about not charging. Make sure the fans are running when it's powered up, otherwise, I might still be tempted to send it back before the return window closes.

 

[sgrant64]

I know they have fans but it sounds like a thermal protection shut down, especially the part about not charging. Make sure the fans are running when it's powered up, otherwise, I might still be tempted to send it back before the return window closes.

Yes, that makes sense. It was hotter than the hinges of hades when I shut it down. Will certainly keep an eye on that! Thanks.

 

[FranticPlus]

My (1 month old) SC for my M2EA is also bricked….took it to the local Enterprise service agent and they confirmed it was dead….told me I need to wait 4weeks for a replacement…Does anyone have any suggestions on reviving the batteries without having to open it?

 

[SpinItUp]

Yeah! wait about 4 wks