Anyone else ever experience this? I am trying to have DJI figure out what happened just for piece of mind and to get my confidence back. There are several ways I can see them blaming me for the incident and Im not sure there is a way to say for sure what happened.
Mavic 2 pro (reman? that DJI had just sent me after I had camera issue with my original)
I took off on a 50 degree morning and got a cold battery warning. The flight record (which I can not sync or even view because my SC wifi doest seem to be working anymore) shows that I hovered for more than a minute letting the battery warm up. I usually keep my batteries warm in my pockets or in a running car but didn't that day. Took off after a long hover..went out over the river400 ft away and up to120ft and then suddenly my voltage which I keep on main screen turned red... and I was prompted to RTH and the air craft started landing almost at the same time... very little warning. Nice to know that it would not have fallen out of the sky, but it landed fast and from 400 ft away I only made it 200f eet back before it was in the water. This was with a drone DJI just sent me after I had a camera issue with my original. Another thing that should have kept me from flying it was that the batteries did not sit as secure in the new drone. They were clicked in and not puffy but you. could pull them out while still clicked in and see a space.. I noticed it the night before(they were not flush with the drone, but flew 5 batteries without issue.)
It's crazy to lose a drone that was so close to me. If you get a voltage error don't expect to get your drone back unless you are really close..
My smart controller was malfunctioning I could never sync and then ended up deleting the logs I think in an attempt to fix the remote.. Turned out it seems I had too many flights synced. Once I only synced 6 months the djigo 4 app stopped malfunctioning. Also I only have a Mac and some school chrome books none of which will recognize the Android based smart controller.
I'm not blaming DJI for this, but their service as awful, and their product lack the clear instructions needed to not have issues.They should tell you that syncing all your flights records can cause the SC to malfunction!
Mavic 2 pro (reman? that DJI had just sent me after I had camera issue with my original)
I took off on a 50 degree morning and got a cold battery warning. The flight record (which I can not sync or even view because my SC wifi doest seem to be working anymore) shows that I hovered for more than a minute letting the battery warm up. I usually keep my batteries warm in my pockets or in a running car but didn't that day. Took off after a long hover..went out over the river400 ft away and up to120ft and then suddenly my voltage which I keep on main screen turned red... and I was prompted to RTH and the air craft started landing almost at the same time... very little warning. Nice to know that it would not have fallen out of the sky, but it landed fast and from 400 ft away I only made it 200f eet back before it was in the water. This was with a drone DJI just sent me after I had a camera issue with my original. Another thing that should have kept me from flying it was that the batteries did not sit as secure in the new drone. They were clicked in and not puffy but you. could pull them out while still clicked in and see a space.. I noticed it the night before(they were not flush with the drone, but flew 5 batteries without issue.)
It's crazy to lose a drone that was so close to me. If you get a voltage error don't expect to get your drone back unless you are really close..
My smart controller was malfunctioning I could never sync and then ended up deleting the logs I think in an attempt to fix the remote.. Turned out it seems I had too many flights synced. Once I only synced 6 months the djigo 4 app stopped malfunctioning. Also I only have a Mac and some school chrome books none of which will recognize the Android based smart controller.
I'm not blaming DJI for this, but their service as awful, and their product lack the clear instructions needed to not have issues.They should tell you that syncing all your flights records can cause the SC to malfunction!
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