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Recent content by tredelijkheid

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    Experience with Customer Service - they have vastly improved!

    Fellow Pilots, Last year I had some serious discussions with DJI support regarding a fly-away incident in Slovenia. The aircraft was lost and the logfiles were analyzed. Everything pointed to an (hardware) error but because I was using Litchi, a 3rd party app. I ended up discussing this in...
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    Customer service - Banned or Neglected?

    To finalize matters - this is the same flight only two days before the accident.. This one is almost perfect and I should not have taken any more flights. Hope you like it. Finally I am going to remove all 3rd party add-ons. I already started to make a movie from the dreadful DJI experience -...
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    Customer service - Banned or Neglected?

    I am giving up. Have no choice. Thanks everyone for your advise. As a reference for this topic and to warn other people I will include my final message to DJI: "Dear DJI, Apologies for the broad distribution of this mail but I hope that your customers are important to you. INTRODUCTION...
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    Customer service - Banned or Neglected?

    "Just looked at the parameters on airdata and only one thing stands out to me. Under the notifications tab reference line H (mode changed to confirm landing) at 391 meters. After looking at various flights i've done that message doesn't appear until the mavic has stopped short of the ground and...
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    Customer service - Banned or Neglected?

    "There is obviously something wrong with the Mavic. At 7:10, altitude is 1187", at 7:10.2 it is -28". Even free fall is not as fast. Looks like a barometer failure, exactly what happened to me with my first Mavic during its third flight."
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    Customer service - Banned or Neglected?

    "Apparently, in C you just lost the downlink for 2 1/2 seconds, but not the connection between the RC and the AC. From C (3:35) to D (5:56), your drone remains in Waypoint mode. This means that it continues to fly autonomously according to the programmed mission. With Litchi, once the mission...
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    Customer service - Banned or Neglected?

    The DJI policy is very clear: Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request. There might be differences between the DJI-GO and Litchi Log files.But UAV Airdata supports the two (and even more)...
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    Customer service - Banned or Neglected?

    Hi Mavic fans, A couple of months ago I had a "Fly-Away" situation where the drone could not be recovered anymore (landed in a lake automatically). I had flown this flight with 3rd party App Litchi but do have the Litchi log files of the fatal moments which shows that the root cause is a...
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    Mavic Disappeared Mid-Flight

    I had the same issue - normal flight, disconnected from the aircraft, ascended, RTH and Forced To Land. According to flight logs my Mavic landed in a small pond: Disconnect, Ditched and Diving? DJI Flight Log Viewer - PhantomHelp.com Airdata UAV - Flight Data Analysis for Drones I was also on...
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    An Airline Pilot's Checklist for Mavic Pro

    I have made something similar, see The Drone Copilot - Drone-CoPilot.com. Made it for our community, fully free. Not perfect but give it a try... Theo.
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    Disconnect, Ditched and Diving?

    Dear fellow pilots, During my vacation in Slovenia I lost my Mavic because of a disconnection. This happened during a basic waypoint flight with Litchi. During the flight I suddenly got the message on the controller that the aircraft was disconnected. Never had this issue before and in a kind...
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    Hallo vanuit Rotterdam!

    Hey guys! Hope to share a lot of useful information! Theo. Netherlands
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    Litchi: Unexptected behavior after last waypoint?

    Guys, I really like the idea of planning flights before you actually get the Mavic in the air... Litchi can do this but I felt a little worried. So I designed a short and easy mission with the Mavic in a line of sight all the time. After the mission was completed the aircraft flew away instead...