While return policies can be a perk from big box retailers,
the right level of purchasing support coupled with a
high level of dependable, expert service make for a DJI product experience that is of great benefit to most all operators in the industry and over the years this is the experience we have developed and best been known for in the industry.
For consumer platforms such as the Mavic, folks do enjoy the lenient return policy that Amazon can offer but often are left in the dark when it comes service and support or in some cases, a valid warranty. Through our experience in the industry, we've come to understand that a Return Policy is something that is not a worry for operators who are doing the research on the front end (pre-purchase) and have the right level of support post-purchase.
We fully understand the return policy offering by Amazon and are also very understanding of cases that may fall outside of our policy and warrant a return. At the end of the day, we are human, we do understand, and we are known to provide a high level of service that thousands of people over the years have found to be extremely beneficial when investing in DJI product. Unfortunately our investment in our service level efforts and our DJI relationship doesn't allow for an extremely lenient return policy. If we'd like to be in the business of used (and most often damaged) units coming back after weeks of use, we'd brand ourselves as a drone rental company, unfortunately that is not what Advexure is known to be.
If you have not worked with our company previously, feel free to
learn more about Advexure's offering. Also read about customer experiences and testimonials at some of the following links:
Google Reviews for Advexure,
Facebook Reviews for Advexure,
Advexure on PhantomPilots.
Should you have any questions don't hesitate to shoot us a PM here on the MP forum, drop us an email, or give us a call. We look forward to working with you. Safe flying.
– The Advexure Team