Well - - Unfortunately, I had an opportunity to experience the DJI Keep Flying "insurance" policy
While flying - I completely forgot I had switched to sport mode on top of bad positioning with the sun - - -
yep - - flew straight into a tree branch ( completely my screw up - not looking for any excuses )
My Mavic 2 Pro nailed a branch at the top of the tree as I was trying to pull out but simply did not give myself enough time to recognize the hazard.My Mavic hit the branch and then proceeded to tumble and bounce, while hitting every branch on the tree, until it finally hit the ground.
The only way to explain it is it was like watching the Price Is Right while some one is playing Plinko.
Prob only took 10-15 seconds to hit the ground after impact but it felt like 10 minutes
the entire time I was praying that it did not get hung up in the tree.
After recovering my Mavic 2 - - the front 2 props were nowhere to be seen
I popped on two new props and whaaa Laaa = = she took right off and flew without any problems
Now, operationally, it was fine - BUT - - the front right leg (antenna) was bent back pretty bad and the plastic cracking
Having the OCD issues I suffer when it comes to my drone being "perfect"
I chose to send it in to DJI
I did not lie a bit as to my description of the incident - ( They would be able to tell I was lying with the flight logs anyway )
Well - - lucky for me - - I had purchased the DJI Keep Flying "insurance" policy which states
( copied and pasted from DJI website)
DJI care - keep flying. DJI Care is a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. During DJI Care's period of validity, if accidental damage occurs during normal use, repair fees and related costs will be covered by DJI.
The "policy" also goes further to specify that DJI would cover TWO drone replacements / repairs per year.
Surprise Surprise
Guess their definition of "accidental damage" / "normal use" does not include a pilot accidentally flying into a tree branch in the winter months when the trees have no leaves to aid in seeing them !!!!!!!
They were nice enough to send me a bill for $119
Although the price was not my big issue - - I still feel I was ripped off !
Makes me wonder - - - - What exactly do they consider " Accidental damage" and "Normal Use" ???????
Until this incident - - I was a HUGE fan of DJI and bragged them up to everybody I talked with while also encouraging / pointing out the option of purchasing the Keep Flying policy
Save your money folks - - - it's a loose, loose
Never again !
live and learn
Cheers all
Happy flying
While flying - I completely forgot I had switched to sport mode on top of bad positioning with the sun - - -
yep - - flew straight into a tree branch ( completely my screw up - not looking for any excuses )
My Mavic 2 Pro nailed a branch at the top of the tree as I was trying to pull out but simply did not give myself enough time to recognize the hazard.My Mavic hit the branch and then proceeded to tumble and bounce, while hitting every branch on the tree, until it finally hit the ground.
The only way to explain it is it was like watching the Price Is Right while some one is playing Plinko.
Prob only took 10-15 seconds to hit the ground after impact but it felt like 10 minutes
the entire time I was praying that it did not get hung up in the tree.
After recovering my Mavic 2 - - the front 2 props were nowhere to be seen
I popped on two new props and whaaa Laaa = = she took right off and flew without any problems
Now, operationally, it was fine - BUT - - the front right leg (antenna) was bent back pretty bad and the plastic cracking
Having the OCD issues I suffer when it comes to my drone being "perfect"
I chose to send it in to DJI
I did not lie a bit as to my description of the incident - ( They would be able to tell I was lying with the flight logs anyway )
Well - - lucky for me - - I had purchased the DJI Keep Flying "insurance" policy which states
( copied and pasted from DJI website)
DJI care - keep flying. DJI Care is a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. During DJI Care's period of validity, if accidental damage occurs during normal use, repair fees and related costs will be covered by DJI.
The "policy" also goes further to specify that DJI would cover TWO drone replacements / repairs per year.
Surprise Surprise
Guess their definition of "accidental damage" / "normal use" does not include a pilot accidentally flying into a tree branch in the winter months when the trees have no leaves to aid in seeing them !!!!!!!
They were nice enough to send me a bill for $119
Although the price was not my big issue - - I still feel I was ripped off !
Makes me wonder - - - - What exactly do they consider " Accidental damage" and "Normal Use" ???????
Until this incident - - I was a HUGE fan of DJI and bragged them up to everybody I talked with while also encouraging / pointing out the option of purchasing the Keep Flying policy
Save your money folks - - - it's a loose, loose
Never again !
live and learn
Cheers all
Happy flying